Location: Plano, TX
Company: Noodoe
part of the Noodoe Sales team, you will drive customers through various stages of onboarding. This position requires the ability to establish cooperative and positive working relationships across all internal Noodoe teams to achieve the highest levels of customer satisfaction and success.
Key Duties and Responsibilities: ● Directly supports and or manages end to end post-sales customer onboarding from invoicing, shipping & delivery through activation of chargers and EV OS set up. ● Engages with existing customer base regarding shipping, delivery, training and support issues. ● Provides clear, concise, and informative account information in response to customer inquiries. ● Proactively
maintains sales and onboarding systems with current customer or order information. ● Performs cross-functional assistance when called upon for strategic customers / orders.
● Supports Sales Operations Manager with the creation of or enhancements to existing post-sales and onboarding processes. ● Provides feedback to internal teams around onboarding process improvements. ● Drives customer issue resolution using standard process/procedures in coordination with supporting resources. ● Assist sales team with grants and incentive reporting ● Collaborates with multiple cross-functional teams such as technical support, Noodoe University and Orders teams to ensure a smooth customer experience.
● Provides support for the Sales team on various customer touch-point exercises, such as marketing campaigns.
● Provides support to Sales Operations Manager on various tasks, reporting and projects. ● Assists with creating and implementing customer communications. ● Maintain a daily project schedule tracker for all units currently in deployment. ● Responsible to ensure the activation & commissioning of EVSE units by working directly with Technical team to ensure all customer units are online. Responsible for communicating with customer and internal Noodoe teams on project progress, delays, and issues on project delivery. ● Work with Sales Directors and Sales Managers to build customer relationships as a partner and customer 'value proposition' during the execution of projects.
● Perform 'Site audits' for partner and customer locations to perform the highest level of customer satisfaction. This would include reviewing partner sites, reviewing issues and taking initiative to work with proper internal teams to resolve issues. ● Perform office admin support, such as handling incoming and outgoing mail, and acting as the office phone operator etc. ● Has strong analytical, written, verbal communications and documentation skills. Ability to build on existing relationships and communicate with internal and external technical and nontechnical staff about project specifics.
Manufacturing/Operation jobs involve the process of creating products from raw materials or components, typically in a systematic and organized manner. These roles often include tasks such as assembly, machine operation, quality control, and maintenance of equipment. Key features of these positions include hands-on work, adherence to safety protocols, a focus on efficiency and productivity, and the necessity of technical knowledge or specialized skills. Jobs in this sector can range from assembly line workers to machine operators and engineers, all contributing to the transformation of inputs into finished goods.
Manufacturing/Operation jobs are positions focused on the production processes that convert raw materials into finished goods and products. These roles are critical in ensuring that items are crafted efficiently, safely, and to quality standards. Characterized by hands-on engagement with machinery, tools, and assembly lines, such jobs range from machine operators and technicians to production supervisors. Workers often collaborate in team-oriented environments, adhering to strict safety protocols and continuous improvement practices to meet production targets and deadlines.
Manufacturing or operation jobs refer to positions involved in the creation of products and overseeing the processes used to produce them. These roles may encompass tasks on the factory floor, such as assembly, machining, quality control, or on a managerial level, coordinating and optimizing the workflow, equipment, and staff. Key characteristics of these jobs include a focus on efficiency, safety, and adherence to production schedules and standards. Since they often take place in industrial settings, hands-on skills, attention to detail, and a strong understanding of machinery and manufacturing technology are essential. Additionally, these jobs contribute significantly to a company's output and overall success.
locally managed community bank with deep roots in the communities we serve. Our goal is to provide customers with the best banking experience possible; it's what we call " Banking like it oughta be! " Position Summary Provide daily supervision and leadership for all branch personal bankers and tellers.
Ensure said personnel are properly trained in all policies, procedures, and processes. Provide and ensure reporting staff maintains standards for superior customer service. This will be a working supervisor position, providing back-up as needed for Personal Bankers, Tellers, and other Branch Operations Supervisors should the need arise. Position Responsibilities - this list is
NOT all inclusive but is meant to encompass many of the typical daily functions of the position. Supervise personal bankers and tellers; this includes scheduling of personnel to ensure adequate staffing for all reporting departments to enhance the customer experience.
Provide training to ensure staff is equipped to backss and meet the needs of our customers. Address and resolve customer concerns; provide resolution for customer complaints. Escalate when needed. As a working supervisor, act as backup to the teller area, new accounts desks, and/or other branch locations. Order daily supply of cash from TIB, prepare and verify incoming/outgoing cash shipment; assist tellers in buying/selling
currency/coin from vault, balance vault cash daily; supervise teller staff to ensure the cash needs are met and to keep cash drawer limits at an adequate level to eliminate customer delays.
Responsible for ensuring staff's currency, coin and checks in cash drawer throughout the day and at end of shift are balanced and compared with data in teller system. Oversee the promotion of all products or services. Ensure dual control of deposits from night depository. Manage acceptance of loan payments and timely delivery to loan operations. Manage dual control and daily function of lock box deposits. Ensure daily incoming mail is worked promptly and under dual control.
If applicable, monitor mail for other branches to ensure it is being delivered to the branches in a timely manner. (This may mean scanning documents to the branch. ) Through collaboration with other departments, assist customers with wire transfers, remote deposit capture, external transfers, mobile banking, online banking, and ACH. Ensure daily record keeping is completed by staff, to include scanning account records and correspondence into bank's imaging system. Carefully review reports for large items, insufficient items, stop pays and holds reports, and cash balance cash for your branch.
Work within guidelines of branch and with other staff members, ensure supplies are maintained inbranch and that facilities are kept stocked with necessary supplies for day-to-day activities and that allis kept in good working order. This may include ordering supplies for the branch and coordinating withfacilities management and vendors necessary for regular maintenance if the primary staff memberresponsible for the task is out for any period of time. Coordinate staff to schedule a calendar for " kitchen duty" on a weekly schedule. Ensure staff coverage in the lobby, to include oversight of lunch schedules, to keep adequate staff onhand to service customers and maintain bank security.
Ensure staff equipment is maintained in working order; this may include coordinating with servicevendors. Responsible for maintaining branch esthetics. This includes trash picked up, brochures/magazines/equipment/supplies neatly organized, and maintenance scheduled as needed. Attend scheduled meetings to include management meetings and one-on-ones. Work with other staff, to greet all who come into the bank or call the bank, with a friendly, welcomingattitude. Make sure everyone coming in or calling experiences " Banking like it oughta be!
" Be available to help staff in other branches with daily duties; this may include occasionally working inother bank branches if the need arises. Working with management staff and the staff in general, to ensure opening and closing procedures arefollowed. Perform all other duties as required and assigned. Ideal Candidate Qualifications Associates degree (A. A. ) or equivalent from two-year college or technical school or five years related experience and/or training, or equivalent combination of education and experience. Previous banking supervisory experience is required , including direct supervision of multiple tellers, personal bankers and/or bookkeeping personnel.
Ability to meet deadlines within strict time frames. Ability to work in a fast-paced changing environment. Ability to work on and track multiple tasks and priorities Highly proficient in time management, planning and prioritization. Excellent organizational and analytical skills, demonstrated skills in critical thinking, attention to detail, and problem-solving Requires excellent verbal and written communication skills, and ability to interface effectively with senior management.
All candidates must complete both a behavioral and a cognitive backssment. Please note, once you've completed the behavioral backssment, you will receive an emailed link to complete the cognitive portion. For both backssments, please make sure you are able to focus, without interruption. The cognitive is a timed backssment and will require about 15 minutes to complete. O nly applicants that complete the backssments will be considered. Successful candidates are subject to pre-employment background screening and reference checks. No direct phone calls or emails as this will result in disqualification and you will not be considered for the position.
Texas Republic Bank is an Equal Opportunity Employer. Member FDIC Job Posted by Applicant Pro
