Move In Specialist | Austin, TX

Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness.

We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. About the role Community First! Village is a 51-acre master-planned community that provides affordable, permanent housing and a supportive community for the chronically homeless in Travis County. The Neighbor Care Team has the privilege of walking alongside our " neighbors" as they apply to live at Community

First! Village and to provide an opportunity for them to settle, cultivate and care for themselves and others in this unique community. The Move-In Specialist is an integral part of the Neighbor Care team.

This position will primarily be responsible for guiding applicants and agencies through the application process, and once moved home help to facilitate opportunities that allow " neighbors" to settle well in their new community. This is a full-time, non-exempt position reporting to the Move In Manager. Due to the nature and requirements of the position, hours are flexible to fit needs, but typically include 9 am - 6 pm Monday through Friday. Some nights and weekends may be

required. The Move-In Specialist will office at Community First!

Village, which is located at 9301 Hog Eye Road, Austin, TX 78724. Duties & Responsibilities Receive new housing applications: ensure that they are complete and determine if applicants are eligible for housing at Community First! Village (CF! V) Manage and steward the housing hotline, ensuring applicants and case managers are responded to in a timely manner Field questions from housing applicants regarding the status of their applications Develop and maintain documents for walk-in inquiries regarding housing and the application process Work with case managers and housing applicants to maintain up-to-date information about applicants' eligibility status, contact information, and financial plan Input housing applicants into App Folio prior to the housing interview Schedule and confirm all housing interviews for applicants who have moved up on the CF!

V housing waitlist Ensure all documents have been received that are needed prior to the housing interview Facilitate housing interviews as a backup for the Move In Manager when needed Ensure all new neighbor paperwork is scanned and properly filed in App Folio and One Drive Coordinate with partner agencies and applicants to verify funding for move-in costs for approved housing applicants Update all coordinating spreadsheets on a regular basis Update HMIS entry and exits on a regular basis Create move-in report to share with staff, missionals, and the board Create and maintain relationships with partner agencies serving people currently experiencing homelessness in an effort to help move their clients through our move-in process Present move in information at the Potential Resident Tour and track tour attendance Co-facilitate New Neighbor 101 classes with Move In Manager Develop and steward volunteer opportunities Collaborate with Communications Team to ensure housing information on our website is up to date Attend regularly scheduled staff, Goodness Group, and Neighbor Care Team meetings Assist MLF and Neighbor Care team in achieving our goals, especially caring for neighbors Assist Neighbor Care leadership and other departments as needed Other Duties & Responsibilities as needed Knowledge Skills & Abilities Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals The successful candidate will be passionate and knowledgeable MLF's vision, mission, core values and goals Experience with local social service agencies and HMIS is a plus Ability to handle a large volume of applications and scheduling Proficient in Google Suite, Microsoft Suite, Zoom, and Canva Experience with Salesforce is a plus Excellent customer service and people skills Ability to greet the public in a cheerful and helpful manner; experience working with people while they are escalated and de-escalation training a plus Attention to detail and time management skills with a concentrated skill set in accurate and timely record keeping, as well as the ability to produce the required documentation Flexible and adaptable, adjusting priorities to unexpected circumstances and styles to meet the needs of others; recovers quickly from problems and setbacks Strong interpersonal skills; able to communicate clearly and with a keen sense of discretion and confidentiality Demonstrated ability to communicate and respond to neighbors, staff, volunteers, and partners Work Environment & Physical Demands Ability to move about Community First!

Villages phases Ability to work in an office setting Ability to lift up to 30 pounds Benefits Day one 100% Employer paid, Health, Dental, Vision, Life, & LTD Insurance Generous Paid Time Off & Holiday Pay Matching 401(k) Retirement Plan Corporate Discount Program Professional Development Opportunities Employee Assistance Program Paid Parental Leave Wellness Partnership Benefits MLF is a faith-based organization with its ideals and philosophy coming directly from the Gospel of Jesus Christ.

MLF is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, interaction, national origin, genetics, disability, marital status, or interactionual orientation in accordance with federal and state law.