Location: Miramar, FL
Company: First State Bank Of The Florida Keys
and reporting on debit card fraud trends; documenting losses and recoveries; communicating with retail personnel, accounting, merchants, and customers to resolve issues including recoveries. Position Responsibilities: Investigate, evaluate, administer, and monitor customer dispute claims thru resolution.
Prepare dispute case files and ensure all required documentation is complete. Investigate card dispute claims using tools and applications to determine dispute options and cardholder liability. Maintain knowledge of Mastercard rules and regulations, and Regulation E, to process all phases from initial claim to arbitration or closeout within specified regulatory timeframe. Provide direction
and instruction for card dispute related inquiries from internal and external sources ad provide timely resolution. Utilize the Centrix DTS application to process claims, review daily file updates and report any deficiencies.
Process customer dispute claims in Centrix DTS in compliance with procedures, Reg E and Master Card rules. Process chargebacks with Fiserv Dispute Expert/SPC and ACH returns on a timely basis. Perform daily EFT account reconciliation including Zelle, and work with Accounting to balance any differences. Perform daily posting of entries for debit card non-post transactions, ATM reconciliation and Presto settlement. Identify potential fraud trends, monitor activity,
and report issues to Fiserv Risk Office. Provide feedback on Fiserv Risk Office rule updates and facilitate implementation of rules.
Perform merchant or country rules updates to Tran Blocker as needed to mitigate fraud transactions. Perform daily EFT account reconciliation including Zelle, and work with Accounting to balance any differences. Stay current with new processes, system conversions, software application updates and impacts to procedures. Review reported Compromised Card Alerts following the card tracking, reissue, and notification process. Compile information required for internal audits as requested. Cross train within the Operations Department and assist during team member absences.
Responsibilities also include other duties as assigned by the Manager. Employees also have a responsibility to understand the Bank's BSA/AML Program, the procedures outlined in it, and to follow the Program and procedures in carrying out their duties. Any employee that fails to adhere to the BSA/AML Program or commits other violations of the Code of Conduct may be subject to disciplinary action up to and including termination. Competencies: Ability to work in a time-sensitive environment, meeting or exceeding all service level agreements. Self-starter, strong organizational and time management skills.
Ability to simultaneously operate multiple software applications and prioritize tasks to meet deadlines. Excellent attention to detail and accuracy. Proficient in math skills and balancing/reconcilement. Professional verbal and written communication skills. Proficient computer skills and confident working knowledge of Microsoft Outlook and Excel. Team oriented, motivated, and flexible. Supervisory Responsibility: This position has no supervisory responsibilities. Required Education & Experience: High School Diploma, GED or equivalent Minimum 1 year working knowledge of Reg E dispute processing, Accounting, and or Bank Operations.
Preferred Education & Experience: Extensive working knowledge of Reg E dispute processing, Accounting, Bank Operations or Retail Branch Banking Associate degree Essential Job Functions: Essential job functions include t he employee occupying this position will frequently be required to perform problem resolution, communicate, and work with both internal and external customers, and create written documentation. The employee must be able to remain in a stationary position 70 percent of the time; frequently operate a t elephone, computer, printer, copier, scanner, and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc.
First State Bank of the Florida Keys reserves the right to modify, interpret or apply this job description in any way the company desires. The job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employee contract, implied or otherwise. The employment relationship remains " At Will" The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
We offer. Health, Dental, Vision & Life Insurance Paid Time Off Starting at 30 days per year Paid Time Off for Volunteering Tuition Reimbursement Competitive Salaries 401k Employer Match Quarterly Cash Profit Sharing Great Hours EOE M/F/V/D Job Posted by Applicant Pro
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