Location: San Diego, CA
Company: Horton Grand Hotel
property with an expanding Food & Beverage (F&B) Operation and demanding competitive pressures. This position will direct the activities of the front office and food & beverage departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals.
Must adhere to federal, state, and local regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as hotel standards and local policies and procedures. Directly and indirectly supervises a large number of employees. Tasks: Must possess a strong F&B background Oversee front office, F&B, and Develop and communicate departmental strategies and
goals. Communicate and enforce policies and procedures. Ensure all staff has the tools and equipment needed to effectively carry out their job functions.
Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction. Schedule and regularly conduct routine inspections of the front office, food outlets, banquet space, public areas, guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand,
and Company. Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.
Ensure training and procedures are in place to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Human Resources and Maintenance.
Interact with outside contacts that include: Guests - to ensure their total satisfaction. Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals. Reviews, analyzes, and evaluates business procedures. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Prepare and submit statistical, performance, and forecast analyses and reports as required. Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy.
Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business. Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement. Responsible for ensuring success through the eyes of employees, guests, and owners. Utilize and collaborate with resources across different departments. Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
Focus on the mission and well-being of the department, hotel, and company as a whole. Lead by example and operate with integrity and respect. May serve as " manager on duty" as required. Directly and indirectly supervises a large number of employees including but not limited to managers, supervisors, front desk agents, reservationists, servers, bartenders, greeters, cooks, stewards, etc. Attract, retain, and motivate the best talent. Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws.
Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports. Support, comply and promote company initiative, policies, and guidelines. Handle employee issues in a professional and timely manner. Competencies / Skills Outstanding customer service. Communication proficiency and teamwork. Phone etiquette and verbal skills. General math and clerical skills. Education and Experience Prior Hotel experience required. Bachelor's degree in business administration required or related equivalent experience.
Master's degree in business administration preferred. Extensive and diversified background with at least 10 years of related experience. What's in it for you? Two (2) weeks of paid vacation to start (accrual rate increases with tenure) Medical, Dental and Vision Benefits covered at 80% by the employer 401k with employer match 9 paid company holidays Competitive pay and incentive program If you love working in a fast paced environment with new challenges each day, APPLY NOW! Job Posted by Applicant Pro
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