Location: Charlotte, NC
Company: Compass Group
work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people.
great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary: The Network Services AV Team is responsible for building, supporting, and optimizing the Compass North American on-premises AV platforms.
The Network Services AV Team works hand in hand with Network Operations and User Services teams within the Enterprise Architecture and Shared Services Technology (EASST) division to support the goals of Compass Technology and Compass Group.
The Compass EASST AV Team Manager is responsible for overseeing and assisting the AV team, providing daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment. The AV Team Manager will serve as the conduit to 3rd party AV design and implementation firms. Job Responsibilities: Manage and assist
the AV Team to complete the setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.
g. video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems). Coordinate and manage 3rd party AV installation companies to complete AV designs, quotes and implementations. Manage the AV Team to provide best effort assistance to fulfill any audiovisual technical requirements as assigned. Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
Enforce the process used to create trouble tickets, customer issue resolution logs, and asset management. Manage and assist the AV Team to execute all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues. Provide consultation and education to all levels of end users on presentation technologies. Schedule and enforce regular preventive maintenance checks (e. g. either report or address issues such as cable management issues, safety standards noncompliance, etc. ). Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
Maintain understanding of current and new presentation technology. Job Requirements: Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology, to include Crestron, Polycom, Cisco, Teams, Logitech. 3-5 Years audiovisual technology operations experience. 3-5 Years customer service experience. Basic technical understanding of related communications technologies (i. e. IT, data networking, telecommunications, communications cabling, etc.
) Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i. e. HVAC, electrical, lighting, building controls, security, etc. ) Info Comm CTS (or comparable) certification. Excellent verbal and written communication skills Excellent critical thinking and problem-solving skills Positive attitude and solutions-oriented thinking Ability and willingness to collaborate in and lead technical and non-technical discussion within a multi-team setting Ability to determine and convey timeline, resource, and technical needs to both technical and non-technical audiences Ability to understand and work within intra-team, inter-team, and corporate-level boundaries Ability and willingness to mentor intra-team and inter-team engineers of varying technical skill sets Ability and willingness to coordinate multi-team efforts to include external vendors and clients Ability to communicate technical concepts to both technical and non-technical audiences Ability to work in a fast-paced environment and adapt to change in direction and priority Apply to Compass Group today!
Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, interaction, age, disability, veteran status, interactionual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: 1253219 Compass Corporate Michelle Lombardozzi [[req_classification]]
Management & Executive Jobs encompass a range of high-level positions within organizations, typically involving the responsibility for strategic planning, decision-making, and leading teams or entire departments. Individuals in these roles are expected to possess strong leadership skills, the ability to think critically and strategically, as well as excellent communication abilities. Executives often have a significant influence on company culture, operations, and financial success. These roles include titles such as CEO, CFO, COO, Managing Director, as well as various managerial positions across different departments such as sales, marketing, human resources, and more.
Management & Executive Jobs encompass a range of high-level positions within organizations, typically involving the responsibility for strategic planning, decision-making, and leading teams or entire departments. Individuals in these roles are expected to possess strong leadership skills, the ability to think critically and strategically, as well as excellent communication abilities. Executives often have a significant influence on company culture, operations, and financial success. These roles include titles such as CEO, CFO, COO, Managing Director, as well as various managerial positions across different departments such as sales, marketing, human resources, and more.
Management & Executive Jobs refer to positions at the higher echelons of an organization, where individuals are responsible for overseeing operations, formulating strategies, and making key decisions that affect the company's direction and success. These roles often require strong leadership skills, strategic thinking, and extensive experience in the industry. Executives and managers are pivotal in shaping organizational culture, motivating teams, and driving both short-term and long-term objectives. Characteristics of these positions include higher levels of responsibility, authority, and typically, a greater compensation package reflecting their critical role within the company.
Management & Executive Jobs refer to positions within an organization that involve overseeing operations, making strategic decisions, and leading teams or entire companies towards their objectives. These roles typically require a mix of leadership skills, industry experience, and strategic thinking. Executives and managers are often responsible for setting goals, organizing resources, managing personnel, and ensuring that their department or organization meets performance targets. Distinctive characteristics of these jobs include high responsibility, decision-making authority, and frequently, a corresponding higher level of compensation reflecting their critical role in an organization's success.
