Location: New York, NY
Company: Compass Group
requisition ID number 1259531. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http: //olivia.
paradox. ai/mo Skg Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland. Our award-winning
designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.
Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most. At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and
the success of our clients depends on how we apply our expertise to meet our clients’ needs.
Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we’re only as good as our people. We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States.
Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services. Job Summary Manage the daily operation, coordination, execution, and support of the firm’s multimedia services (audiovisual systems and video conferencing requirements). Establish and enforce the firm’s policies, standards, procedures, and guidelines globally. Have the ability to interact professionally with all levels of Firm personnel to ensure that all services are delivered in a timely and consistent manner.
Have the ability to provide remote troubleshooting and technical support for other offices to ensure a consistent level of service across the enterprise. Other responsibilities include a thorough understanding of the Firm’s business technology platforms to be able to interface and coordinate additional technical support for the Conference Centers. Job Responsibilities Ensure that all multimedia service requirements are met by managing and directing the efforts of each office’s technical team in the execution of the technical statement of work. Coordinate with Lead Technicians.
Act as the technical liaison for all highly visible VIP events firm wide. Provide project management and technical consultation for special projects or system upgrades. Prepare a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventative maintenance schedules is produced for the needs of the firm. Ensure the applications used to create trouble tickets, customer issue resolution logs, and asset management is being kept up to date and maintained as they occur. Be the liaison for the Firm to all contractors and vendors of Conference Technology Services.
Ensure all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues are documented. Provide consultation and education to all levels of the Firm on presentation technology equipment. Ensures troubleshooting of audiovisual and videoconferencing related technology (various projectors, control systems, audio- and videoconferencing) are documented. Ensure regular preventive maintenance checks (e. g. either report or address troubles such as cable management issues, safety standards noncompliance, etc.
) are done and documented. Coordinate within Firm to escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department. Setup and Coordinate weekly and monthly scheduled meetings with Lead Technicians. Represent Conference Technology Services at all department staff meetings. Maintain understanding of current and new technology. Schedule and attend Client meetings as required. Job Qualifications Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology. Understanding of normal business and office procedures.
Strong customer service and communications skills required. Working knowledge of Microsoft Office Suite applications (Word, Excel, Power Point, and Outlook). Ability to facilitate internal and external staff to assure meeting and event success. Experience working in a fast paced environment. Self-motivated independent thinker. 3-5 Years Project Management Experience 3-5 Years audiovisual technology management experience. 3-5 Years AV and presentation technologies experience. 3-5 Years customer service experience. A CTS certification by Info Comm preferred Cisco (Tandberg) or Polycom certification preferred A PMP certification by Project Management Institute preferred A technical degree (two or four year) required Industry relevant training or technical courses a plus.
Associates at Waveguide are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, interaction, age, disability, veteran status, interactionual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance). Req ID: 1259531
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