Location: North Richland Hills, TX
Company: XPO
while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. As the Supervisor, Customer Care, you will be responsible for ensuring superior service to our customer base to increase customer loyalty and retention, as well as handle the performance of a team to provide maximum productivity and outstanding service.
Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you’ll do on a typical day: Develop team and individual direct reports. Manage and support
escalations to ensure appropriate actions are taken to ensure meeting and exceeding customers’ service expectations. Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
Builds and maintains partnerships with different departments across the organization and with key customer contacts. Identify opportunities for process improvements, cost savings, and efficiencies. Perform daily, weekly, monthly reviews of various reports, time keeping, and other administrative related items. Facilitate employee hiring, onboarding, training, and process documentation, etc. Propose and organize team building activities and exercises that are specifically
designed to foster collaboration, trust, and cooperation among team members.
These activities should strive to enhance team unity, boost motivation, and improve communication within the group. What you need to succeed at XPO: At a minimum, you’ll need: Bachelor's degree or equivalent related work or military experience 3 years of related experience Solid project planning and development experience Experience building and improving processes and establishing metrics to track and illustrate performance Experience with Microsoft Office and CRM It’d be great if you also have: Availability to work extended hours when necessary Ability to travel occasionally Experience in a Less-than-Truckload (LTL) freight operations, transportation operations, logistics or supply chain environment Solid organizational skills with proven ability to multitask and prioritize workload under pressure to meet deadlines Exceptional problem-solving skills Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, interaction, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
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