Knowledge Content Senior Manager | Conyers, GA

Detailed Information

  • Location: Conyers, GA

  • Company: Acuity Brands

and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We are positioned at the intersection of sustainability and technology.

Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. Job Summary Responsible for assistance with developing and implementing knowledge management framework, strategies, and processes to improve the

efficiency and effectiveness of HR organization's knowledge management activities. Oversee activities, including knowledge base management, capturing, sharing, and the accessibility of knowledge content.

Ensure that proper distribution processes are in place so that associates have the tools they need to succeed. Partner with stakeholders, internal and external, to promote and optimize the usage of the organization's knowledge. Key Tasks & Responsibilities (Essential Functions) Define the knowledge management strategy for the HR knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill level. 20% Monitor the effectiveness of knowledge

management initiatives, gather feedback, and analyze metrics to backss the impact of knowledge sharing efforts, to identify areas for improvement, refine processes, and implement changes to optimize knowledge management practices within the organization.

20% Review articles for overall strategic alignment to the organization standards and Knowledge Base best practices and provides final article approval based on adherence to Acuity Brands standards and protocols, and overall quality. May recommend instances where further article review is needed (e. g. Legal) 15% Prompt SME review of articles through regular outreach and oversees and coordinates drafting, editing, and loading process.

Ensures articles follow standard format, are up to date and include all required information. Supply newly drafted article templates or recommended edits when appropriate. 10% Lead knowledge management projects, including scoping, planning, executing, and closing out projects, and ensuring project timelines, and deliverables are met. 10% Collaborate with cross-functional teams to identify knowledge management needs and develop solutions that meet those needs. 5% Ensure compliance with applicable laws, regulations, and policies related to knowledge management, including data privacy and security.

5% Draft new knowledge articles within respective to area(s) of expertise. 5% Deploys training, communications, and awareness programs related to knowledge management. 5% Resolve conflicting feedback and/or issues with reviewers. Help identify possible downstream impacts of article changes. 5% Skills and Minimum Experience Required Education (minimum education required): Bachelor’s Degree or Equivalent 3 to 5 years proven experience in knowledge management, content management, or a related role. Familiarity with knowledge management software and tools.

Strong writing, editing, and communication skills. Attention to detail and a commitment to accuracy. Problem-solving skills and the ability to work collaboratively. Understanding of current best practices in Knowledge management and service delivery methodology in order to deliver a best-in-class customer and team member experience Strong analytical skills; capable of gathering, conducting, and evaluating data, identifying points of improvement, and developing clear and compelling solutions and strategies from the findings. Thrive in a fast-paced environment that requires multitasking and prioritizing responsibilities.

Must demonstrate a methodical approach to work. Preferred Skills and Experience Knowledge Management in a Human Resources environment is preferred. Experience with Success Factors and SAP JAM as well as Service now is highly preferred Knowledge of data privacy and security regulations (e. g. GDPR, HIPAA) is a plus. Travel Requirements 1-20% Other Job description is not reflective of all duties. Other duties may be required. We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, interactionual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-xyz X.

Please clearly indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster e-verify. gov eeoc. gov The range for this position is $74,700 to $139,900. Placement within this range may vary, depending on the applicant’s experience and geographic location.

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