Location: San Francisco, CA
Company: Sephora
We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity: Our Store Experience & Business Operations organization includes an amazing team of strategic thinkers responsible for supporting our stores and employee’s full potential through an investment in training and education that is unparalleled in the retail industry and through the ongoing innovation and optimization of our existing business processes. We support the day-to-day
activities taking place in stores, allowing our team to focus on providing our clients a best-in-class experience. We serve as a voice for our stores, employees and our clients and work cross functionally to ensure we launch and train the best programs possible.
Position Summary As the Regional Operations Manager, you will be responsible for optimizing and monitoring the efficiencies of various field initiatives and programs while ensuring costs are controlled and profits are maximized. This role serves as the operations subject matter expert to help support the stores in maintaining operations excellence. The manager’s objectives are focused on meeting annual labor efficiency/savings
goals while maximizing established performance KPIs around operations and field objectives.
You will establish relationships with all Field Leadership (Region, District and Store) within the region and create a communication cadence to work cross functionally on the development and implementation of operations programs. Reporting to the Director, Business Operations, you will work with key business partners to strategize on supporting implementations of key metrics and initiatives while eliminating inefficiencies by delivering training content and reporting. Responsibilities for this role include but are not limited to: Oversee training for Field Leadership on operations KPI’s and Field Objectives using reporting and metric data to drive consistency across the Region and fleet.
Conduct store visits within the Region with ranging volume and performance to determine best practices, bringing back these opportunities to be developed and rolled out to fleet for operational controls and processes. Identify opportunities for optimizations that can be scaled fleet-wide, build business cases for proposed changes, and oversee and manage proof-of-concepts, pilots, and fleet rollouts in the field. Diagnose operations performance challenges within the region, developing operational action plans, and conducting operationally focused cluster trainings as needed to drive behavioral changes.
Educate store leadership teams on financial reporting and maintain partnership with Finance team to better understand overall Regional expenses. Work cross-functionally with various business partners to ensure process are efficient and scannable that include but not limited to: Merchants, Supply Chain, Inventory/Allocation, Internal Control, Loss Prevention, Store Communications and IT. Educate and implement smart replenishment and merchandising decisions in stores to support with inventory challenges.
Present progress of projects, risks and next steps/mitigation to all levels within the organization. Travel to Sephora stores as needed to check on project process and traction. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative. We’re excited about you if you have: 5+ of retail project management experience AND/OR 10+ years of retail experience in leadership position Previous management or people leadership experience including scaling and building new teams.
Independent thinker with bias for action – a true self-starter Comfort with ambiguity with drive to take actions and make decision based on limited data / information. Strong organizational, time management, problem-solving skills Highly developed verbal, written, and presentation skills. Contributes new ideas and process improvements to finds solutions to business challenges. Ability to provide effective feedback to multiple levels of people within the organization Exceptional attention to detail, work ethic, and work product quality Strong critical thinking and analytical abilities with courage to make key decisions independently Intermediate knowledge of Microsoft Office Suite Intermediate knowledge of project management frameworks, nice to have prior experience working in PM software (JIRA/Smart Sheets etc.
) The annual base salary range for this position is $93,840.00 - $124,830.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.
Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. While at Sephora, you’ll enjoy… The people.
You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with. The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty. You can unleash your creativity , because we’ve got disruptive spirit.
You can learn and evolve , because we empower you to be your best. You can be yourself , because you are what sets us apart. This , is the future of beauty. Reimagine your future, at Sephora. Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, interactionual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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