CRM Retailer Loyalty Manager | Huntington Beach, CA

Detailed Information

  • Location: Fountain Valley, CA

  • Company: Volt

CRM Manager you will manage many aspects of the Loyalty Program and Retailed CRM Program including: Loyalty Program: In collaboration with a chosen agency partner, develop a clear strategy for the launch and execution of a loyalty program targeted towards current Vehicle owners.

Develop and maintain detailed project timelines, identifying key stakeholders, blockers, and dependencies; report on progress and keep projects on track/on budget. Collaborate with cross-functional teams including Company's ad agency, other marketing channels and customer experience team, to ensure alignment and a holistic approach. Work with purchasing, legal and finance on necessary components of the program.

Manage onboarding and lead partner in developing a plan for loyalty activities throughout the owner lifecycle from enrollment to eventual repurchase. Research industry and competitive marketplace for opportunities to improve programs.

Work with internal technical teams to ensure that technology, data, and security is integrated within the existing organization and compliant with company policies. Retailer CRM Program: Collaborate with the Company Owner Marketing team to develop an enhanced Retail sales marketing program. Define and develop the new program objectives, technical integrations, and business rules. Establish success metrics of the program and provide consistent reporting

to multiple stakeholders. Develop and deliver presentations and educational materials to Field and internal teams to generate awareness of the program and increase participation from Retailers.

Provide program reporting to Senior leadership with insights and recommendations if improvements are needed. Act as the liaison between the Marketing and Owner Marketing teams with regular touch bases and collaboration between the groups. Develop and propose cohesive communication strategies This position is full time, M-F from 8am - 5pm requiring someone who can work hybrid; 3 days onsite and 2 days offsite. We are only considering local candidates at this time.

Position is temp for 12 months. However, it offers a foot in the door so can lead to something perm somewhere within the company for the right person as we the company has a history of hiring on our top talent. Minimum Qualifications A 4 years completed degree 5+ years of CRM of experience with strategy development Salesforce Marketing Cloud experience Pay Rate: $50-62/hr Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration!

Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, interaction, age, physical or mental disability, veteran status, marital status, domestic partner status, interactionual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U. S. C. § 1324b Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U. S. C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Volt is acting as an Employment Agency in relation to this vacancy.

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