Location: Redmond, WA
Company: Compass Group
a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. Job Summary The CET Business Manager is responsible for leading a group of planners within the Customer Experience Team. Compass Groups support
all logistics and operational activities at Customer Experience Centers. This role is responsible for team readiness, deliverables, and SLAs'. Management responsibilities include providing daily supervision, guidance, and support to the team, as well as maintaining strong knowledge of each program to ensure alignment across centers.
This role is responsible for managing strong client relationships and working closely with stakeholders on strategizing, planning, and implementing new processes across teams. Essential Functions and Responsibilities: Partner with global stakeholders across CET and other segments and maintain strong knowledge of the various programs ensuring cohesion and customization
as needed. Develop & propose operational processes & procedures by analyzing business needs & goals at a daily program & operational level.
Additionally, maintaining all necessary role-specific documentation, including but not limited to email templates, training manuals, and Share Point sites. Initiate and strategic planning to keep pace with industry growth, the number of supported sites, and evolving customer and stakeholder needs. Maintain top-quality hospitality vendors; establishing efficient processes to ensure consistent and seamless experiences for our guests (technical assistance, catering, transportation, interpretation, dinner reservations, furniture changes, etc.
) Manage high-level non-briefing events and projects, ensuring all necessary logistical arrangements are made to support the event (space planning, coordinating vendor services including catering, A/V etc) Organize & manage updates of key information & resources in One Note & on Share Point, sharing updates with the team & stakeholders as needed. Thoroughly understand the CET internal Tool & reporting features, acting as the team liaison for all questions, concerns & new feature requests. Nurture long-term relationships among clients, stakeholders, and vendor teams, fostering a strong team alliance & driving collaboration across our centers.
Other duties as assigned. Supervisory Responsibilities: Management of the Planner Teams, overseeing the day-to-day support and service levels. Responsible for the staffing plan, including interviewing, hiring, transferring & termination, as well as payroll, scheduling, and back-up plans. Manage the onboarding and training of new planners, as well as awareness training for other teams. Perform all talent management functions for the department, including onboarding readiness, monitoring & managing performance, establishing KPI's and delivering performance appraisals.
Oversee that inventory, metrics & reporting are tracked and calculated efficiently, ensuring that these can be used in business reviews to leadership. Qualifications: Bachelor’s degree or equivalent experience. Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends. Able to quickly learn new tools/software. 3-5 years of experience in Customer Service. 3 years of experience planning executive events. Experience planning business events – product releases, Trade Shows, conferences, etc. If not large, must have experience planning several high-level events at once.
Event planning certification; such as CMP or CSEP is a plus. Especially if no event planning experience. Extremely professional and client focused. Able to interact with all levels of business clients. Strong leadership, interpersonal and customer service skills. Excellent communication skills are a must (both verbal & written). Must be process oriented, organized and have attention to detail, yet also be flexible. Self-motivated and able to keep up in a strategic and fast paced environment. Independent, yet able to follow guidelines well and shows a good sense of judgment.
Also able to work well on a team. Comfortable communicating with a global community, i. e. various cultures and languages. Organized and task driven. Strong documentation and communication skills. Work Environment: Global World Class Executive Level Guests Business Professional High Discretion Limited Access Rapid Evolution and Change Apply to Eurest today! Eurest is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, interaction, age, disability, veteran status, interactionual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Eurest maintains a drug-free workplace. Associates at Eurest are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) For positions in Washington State or to be performed Remotely, click here for paid time off benefits information. Req ID: 1261242 Eurest TARANPREET TANDON [[req_classification]]
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