Location: San Francisco, CA
Company: Essilorluxottica Group
the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. GENERAL FUNCTION The Sr Regional Manager delivers key results of the organization: sales and profit, through a consistent, high quality patient and customer experience in a multi-unit
cross functional environment encompassing retail, lab and doctor services. The Sr. Regional Manager, through the teaching of others, establishes Lens Crafters as the premier destination for all vision needs within the community, gains market share, drives both topline and profitability growth, delivers key performance metrics through the brand proposition ensuring flawless execution of superior customer experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures.
The Sr. Regional Manager typical scope of leadership is 20-30 locations and store managers. MAJOR DUTIES AND RESPONSIBILITIES
Teaches and coaches Store Manager to achieve goals and foster execution of best practices for growth.
Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded. Attracts and hires high caliber talent to ensure positions are filled timely. Builds a bench of talent internally and externally to be ready for placement. Analyzes the business, creating and communicating clear action plans that optimize results. Leads and drives quality and improvement in the region to deliver on all key performance indicators. Manages profits and expenses and ensures proper usage of company funds. Directs and approves workforce management activities according to brand policies, labor and operational initiatives.
Manages operational execution and ensures brand standards are met in accordance with Company direction. Ensures the protection of all company assets, and that policies and practices are being followed consistently. Models the behaviors and is accountable for the store delivery of a consistent and brand right patient and customer experience. Inspires team growth through individual development plans to promote an environment of personal growth and accountability. Provides on-the-job training and guidance to SMM’s.
Creates an inspiring and inclusive work environment reflective of the brand. Ensures all Company approved safety programs are implemented and maintained. Works weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met. BASIC QUALIFICATIONS High School graduate or equivalent 5+ years multi-unit retail experience 8+ years management experience A proven track record of delivering positive results and positive growth Excellent business and financial acumen including operational analysis Comprehensive knowledge of retail operations, processes and policies Working knowledge of computers and Microsoft Office Strong basic math skills Ability to travel up to 80%; willing and able to work weekends, and physically in stores during times of high business need Strong command of the English language for correspondence PREFERRED QUALIFICATIONS College degree or equivalent Previous experience in leadership position within retail or customer service industry Knowledge of basic optics and merchandise Pay Range: $90,423.00 - $165726.5 Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans receive preference in accordance with Tribal Law.
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