Location: Wilmington, DE
Company: Amtrak
is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak.
By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. SUMMARY OF DUTIES: The Manager of the National
Communications Center (NCC) is responsible for the management, planning and administrative oversight of all operations of the Amtrak Police Department’s NCC to include management of all Sergeants / Supervisors, Telecommunications Officers and administrative support personnel.
The NCC manager is responsible for the management and development of all NCC-based technical, computer and communications systems and equipment. Responsibilities include the planning, organization, and control of communication activities such as radios, telephones, call taking, and computer-aided or other dispatch services. The manager of the NCC, must develop and implement long and short range goals and objectives,
and establish policies and methods for effective, efficient emergency communications.
ESSENTIAL FUNCTIONS: Essential functions include, but are not limited to: Oversees the overall operations and activities of the National Communications Center and the coordination of information with other Amtrak communications operation centers (e. g. CNOC, PSCC, and CTEC). Plans, prioritizes assigns, reviews, coordinates and manages through shift supervisors the day-to-day activities of the NCC, including responsibility for the operation and effective functioning of the NCC, sets schedules and provides adequate staffing for the NCC operation. Establishes schedules and methods for providing dispatch services, identifies resource needs, reviews needs and allocates resources accordingly.
Ensures recording of all phone and radio traffic with the NCC, retains recordings for the corporation and department, copies the recordings for departmental staff, other internal/external agencies as necessary. Oversees and participates in updating all training guides and manuals relative to the NCC. Ensures all NCC personnel meet all training requirements to include APCO certification. Develops/implements training to advance and refresh the knowledge and skills of assigned communications support staff.
Oversees monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, CCTV, telephone system, radio system, works with field commanders and outside agencies to ensure systems are working properly. Participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures, monitors work activities to ensure compliance with established policies.
Oversees, maintains, and updates a variety of dispatch records as required, maintains current radio licensing for the department, and ensures licenses are in compliance with Federal Communications Commission (FCC) regulations. Maintains proper documentation for all MOU's with allied agencies. Manages the human resources functions within the Unit, including but not limited to, hiring, selection, work activity assignment, projects and programs, professional development, personnel complaint investigation, discipline, recognition, grievance adjudication, labor contract administration, and performance review; in conjunction with the training / recruitment unit.
Prepares a variety of analytical and statistical reports and correspondence on operations and activities. Recommends the purchase of supplies and equipment for the NCC. Coordinates repairs to equipment with outside agencies, requisitions supplies and materials as necessary. Attends and participates in professional group meetings, maintains awareness of new trends and developments in the field of law enforcement dispatching, incorporates new developments as appropriate into programs. Oversees the operation of the police department’s Computer Aided Dispatch (CAD) to ensure accurate and timely data entry, appropriate updating, and complete and accurate reporting of crime information (e.
g. NCIC stolen property file) wanted/missing persons/vehicles Manages programs such as TXT-A-Tip, License Plate Reader, ASAP system, CCTV and various alarm system. Other duties as assigned. MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with coursework in criminal justice, police science, communications, public or business administration, and/or related fields, or equivalent combination of relevant experience may be considered in lieu of a degree.
7 years of relevant experience. Experience in managing a moderate to large police/ public safety communication center functions. Experience in public safety communication center policy development. Strong knowledge of computer aided dispatch procedures, FCC regulations, NCIC requirements, managing communications room operations. Strong knowledge of principles, methods and techniques of communication system, computer aided dispatch (CAD), NCIC, CCTV activities, emergency response practices and terminology; manage multi-shift, continuous operations; analyze data to prepare reports and maintain records; interpret, apply and explain rules, regulations, policies and procedures.
MINIMUM KSA (Knowledge, Skills and Abilities): Demonstrated professional practice related to the position summary. Skill in recognizing problems, troubleshooting to avoid encountering problems, initiating action to gather relevant information, and documenting and evaluating the effectiveness of implemented solutions. Skill in effectively disseminating communications, through both written and oral reports, to a variety of internal and external audiences.
Skill in examining records, files, equipment, and facilities to detect and prevent or correct deficiencies and recommend improvements. Skill in establishing and maintaining accurate manual and automated logs, files, and records as well as policies, procedures, and work schedules and controls and in coordinating work activities internal and external personnel and units. Skill in applying one’s knowledge of communications equipment and technology, communications policies and procedures, police records management, and police supervision and management and in managing police communications. PREFERRED QUALIFICATIONS: Bachelor’s degree from an accredited college or university with coursework in criminal justice, police science, communications, public or business administration, and/or related fields, or equivalent work-related experience.
10 plus years of relevant experience Graduate of APCO Public Safety Telecommunications course (PST). Graduate of APCO Communications Center Supervisor course (CCS). Graduate of APCO Registered Public Safety Leader Program (RPL). Graduate of APCO Certified Public Safety Executive Program (CPL). Graduate of NENA Emergency Numbers Professional Program (ENP).
Completion of an Management Level Command and Leadership Program. Experience as a public safety telecommunications instructor. WORK ENVIRONMENT: This position is subject to time pressures, frequent changes in tasks and priorities, and handling multiple projects simultaneously. COMMUNICATIONS AND INTERPERSONAL SKILLS: Must have excellent oral and written communication skills. The salary/hourly range is $113,200 - $146,664. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary.
Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.
Learn more about our benefits offerings here. Requisition ID: 160672 Posting Location(s): District of Columbia Job Family/Function: Safety & Security Relocation Offered: No Travel Requirements: Up to 25% You power our progress through your performance. We want your work at Amtrak to be more than a job.
We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.
Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U. S. C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply.
We consider candidates regardless of race/color, religion, interaction (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, interactionual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
Management & Executive Jobs refer to positions within an organization that involve overseeing operations and making strategic decisions to guide the company towards its objectives. These roles are characterized by leadership responsibilities, high-level planning, and typically require extensive experience. Executives set the vision and goals, while managers ensure that daily activities align with these directives. Such positions often demand strong communication and interpersonal skills, as well as the ability to solve complex problems and adapt to changing business environments.
Management & Executive Jobs refer to positions within an organization that involve overseeing operations and making strategic decisions to guide the company towards its objectives. These roles are characterized by leadership responsibilities, high-level planning, and typically require extensive experience. Executives set the vision and goals, while managers ensure that daily activities align with these directives. Such positions often demand strong communication and interpersonal skills, as well as the ability to solve complex problems and adapt to changing business environments.
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