Location: Norcross, GA
Company: Applied Industrial Technologies
through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we’re looking for, we want to talk with you! Job Responsibilities As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale.
This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager. Your specific duties in this role will include: Managing internal service center operations to meet/exceed P&L objectives Championing the development of leadership competencies
that drive individual and team goals Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results Hiring, training, and developing service center personnel Assisting account managers in the identification, acquisition, and retention of customers Managing inventory, receivables, expenses, and profit/loss accounting Reviewing and completing monthly reports as well as overseeing petty cash balancing Ensuring that customer relations are maintained at a high level Utilizing
key metrics to evaluate and recommend best practices for operations Managing vendor relationships Creating a positive, dynamic, and fun work environment Position Requirements As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities.
You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
Specific qualifications for the role include: 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter High school diploma or GED Solid understanding of financial and accounting concepts Computer proficiency and the ability to quickly learn our ordering system Industrial sales / distribution experience, preferred Service center experience, preferred ERP / SAP experience, a plus Benefits Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, interactionual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to xyz X@ or call 216-426-xyz X to let us know the nature of your request.
Management and Executive Jobs refer to positions at the higher levels of organizational hierarchy that involve overseeing operations, strategic planning, and decision-making. These roles typically include titles such as CEO, CFO, COO, department managers, and directors. Key characteristics of these jobs include leadership responsibilities, the ability to direct teams, craft strategic initiatives, and a focus on achieving company objectives through effective resource management. They generally require a combination of advanced education, extensive experience, and skills in communication, problem-solving, and critical thinking.
with a hometown personal feel. ESSENTIAL RESPONSIBILITIES Audit the current company's tax procedures and implement opportunities for process improvement if needed. Plan for and develop an overall return calendar and coordinate timing and inputs with the tax partners.
Supervise external tax partners as they prepare components of the company's federal, state, and local income tax returns and other related tax documents. Monitor legislative and regulatory tax law developments, communicate the effects of these developments to management and create strategies to capitalize on changes to taxation legislation. Manage federal and state income tax audits along with information requests, proposed
adjustments, and issue resolutions. Manage SALT and Indirect tax filings, compliance requirements, and completeness. Serve as an active and valued business partner regarding all corporate tax matters.
Support M&A due diligence and registration of Tidal Wave businesses in new state and local jurisdictions. Ad Hoc projects QUALIFICATIONS & SKILLS 7+ years of experience in a tax manager or tax accountant role. Bachelor's degree in accounting or finance, CPA license preferred. Familiarity with U. S. federal, state, and local reporting requirements. Strong experience with a variety of tax operations and ability to drive process improvements. Strong ability to utilize best practices to organize
and prioritize tasks of external tax preparers. Ability to work independently.
Requirements Can pass a drug test and criminal background check. Are legally eligible to work in the United States. This is an exciting opportunity for an experienced Tax Director to join our organization. We offer competitive compensation and benefits packages. If you meet the requirements and possess the necessary skills, we encourage you to apply. About Tidal Wave: Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home.
Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees! If you enjoy working in a supportive team environment, you'll enjoy your career with Tidal Wave Auto Spa!
Management & Executive Jobs refer to positions within an organization that involve overseeing operations, making strategic decisions, and leading teams or entire companies towards their objectives. These roles typically require a mix of leadership skills, industry experience, and strategic thinking. Executives and managers are often responsible for setting goals, organizing resources, managing personnel, and ensuring that their department or organization meets performance targets. Distinctive characteristics of these jobs include high responsibility, decision-making authority, and frequently, a corresponding higher level of compensation reflecting their critical role in an organization's success.
Management and Executive Jobs refer to positions at the higher levels of organizational hierarchy that involve overseeing operations, strategic planning, and decision-making. These roles typically include titles such as CEO, CFO, COO, department managers, and directors. Key characteristics of these jobs include leadership responsibilities, the ability to direct teams, craft strategic initiatives, and a focus on achieving company objectives through effective resource management. They generally require a combination of advanced education, extensive experience, and skills in communication, problem-solving, and critical thinking.
