Location: Irvine, CA
Company: Kia America
special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year.
Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California. Status Exempt Summary This position is responsible for management, strategic planning and tactical
execution of all aspects of Tier 2 Customer Care operations including operation of the Kia arbitration program, vehicle buyback requests from attorneys and consumers, goodwill, vehicle title-branding and disposal and customer complaints regarding product safety and performance in collaboration with the KUS Legal Department (Legal), North American Safety Office (NASO) and Product Quality (PQ) in compliance with state & federal law.
This position has significant fiscal responsibility as KUS can be subject to civil penalties and fines for non-compliance with state statutes at an individual case level, as well as damage to brand reputation. Major Responsibilities Priority 1st - 40% Manage
the daily operations of the Customer Care Escalated Case team (requests for buybacks from consumers, arbitrations process or attorneys, goodwill administration, vehicle disposal) to ensure compliance with federal & state laws in collaboration with Legal.
Priority 2nd - 40% Manage the daily operations of the Customer Care Field Operations team (safety-related product complaints received from customers, insurance companies & field/dealers) in collaboration with NASO, Legal & PQ to ensure timely investigation and resolution Priority 3rd - 10% Monitor and provide direction/support of the regional and field Customer Care support activities through the Regional Parts & Service Managers and utilize Field Technical Specialist team as appropriate to prevent vehicle buyback/goodwill.
Offer guidance and assistance when necessary, including dealer and field training. Priority 4th - 10% Collaborate with KUS Legal & NASO teams to provide lawsuit support including depositions of Tier 2 team members, develop innovative strategies to proactively minimize unnecessary legal activity and efficiently investigation product safety allegations. Education/Certification Bachelors Degree or equivalent experience required, Masters Degree preferred Legal education preferred (paralegal, law school) Overall Experience Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.
Minimum of 5 years management responsibility. Minimum of 3 years of Regional/field experience including Customer Care preferred Direct automotive National Customer Care experience preferred. Directly Related Experience Demonstrated good judgment and initiative. Complex analysis with responsibility to apply results to strategic and tactical action. Cross-functional collaboration and team oriented project management skills Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.
Understanding of Distributor TREAD reporting requirements. Experience with automotive product liability claims handling/negotiation. Skills Detail-oriented with excellent analytical and independent critical thinking skills including statistical analysis Planning, training, motivation, implementation and management skills Excellent written and oral communication skills. Demonstrated consumer contact skills Mastery of standard office software (Microsoft Office) and ability to learn other company software systems Work collaboratively and cross-functionally with other in-house counsel team members in other legal areas to identify and resolve legal issues Ability to create timely and insightful executive reports and analysis Competencies CHALLENGE - Solving Complex Problems COLLABORATION - Building and Supporting Teams CUSTOMER - Serving Customers GLOBALITY - Showing Community and Social Responsibility PEOPLE - Interacting with People at Different Levels Pay Range $125,884 - $181,615 Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.
Equal Employment Opportunities KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, interaction, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, interactionual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.
KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment. Disclaimer : The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Management & Executive Jobs refer to positions within an organization where individuals are tasked with making strategic decisions, overseeing operations, and leading teams towards achieving business goals. These roles typically include titles such as manager, director, vice president, and CEO, and are characterized by their high level of responsibility, authority, and often, a requirement for extensive experience and leadership skills. Executives set the vision for the company, while managers implement strategies and policies to drive success. These jobs often involve complex problem-solving, strong communication abilities, and the capacity to influence and motivate others.
Management & Executive Jobs refer to positions at the higher levels of an organization's hierarchy, involving significant responsibility over strategic planning, decision-making, and leadership. Executives set visions, goals, policies, and they often participate in high-level negotiations. Managers oversee the implementation of these directives, leading teams, managing resources, and ensuring operational efficiency. These roles demand strong leadership, communication, and analytical skills, as well as extensive experience in their respective fields. Typical titles include CEOs, CFOs, directors, and various department heads, each with a critical influence on the company's success and direction.
Management & Executive Jobs encompass a range of high-level positions within organizations, typically involving the responsibility for strategic planning, decision-making, and leading teams or entire departments. Individuals in these roles are expected to possess strong leadership skills, the ability to think critically and strategically, as well as excellent communication abilities. Executives often have a significant influence on company culture, operations, and financial success. These roles include titles such as CEO, CFO, COO, Managing Director, as well as various managerial positions across different departments such as sales, marketing, human resources, and more.
a defined territory. The SE will be responsible for achieving target volumes in new applications, activations, monthly new business revenue for Next Gear Capital (Cox Automotive), and the company's ancillary products and services. The Sales Executive will be responsible for maintaining relationships with auction general managers to maximize Next Gear's business opportunities within assigned auto auctions.
The SE will work closely with Next Gear Capital's Portfolio Managers in their assigned territory to exceed budgeted goals. What You'll Do: Educate customers on all products and services that Next Gear Capital offers including inventory financing (floorplan) and the company's Ancillary
Products and Services. Gain general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs. Develop an aggressive sales plan within a defined market.
Build a prospect list through effective cold calling, lead follow-up, and referrals. Conduct cold calls each week to solicit new relationships for Next Gear Capital. Follow up on all leads provided daily with a sense of urgency. Increase overall loan volume and utilization through service calls to existing customers. Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC). Hit target levels of performance in new
applications, loan development, and new business on a monthly basis.
Responsible for initial underwriting of potential Next Gear Capital customers prior to accepting an application. Monitor applications throughout the credit process. Responsible for contracting and orientation of new customers. Manage customer experience and engagement through the first six months of the dealer lifecycle. Hit target levels of performance in enrollments and sales of Next Gear Capital's Ancillary Products and Services. Develop a strong relationship with Next Gear Capital Portfolio Managers. Conduct Monthly non-sale day visits with assigned auction General Managers. Increase Next Gear's business opportunity at assigned auctions through the development of relationships with auction staff and its customers.
What's In It For You? Wouldn't it be nice to know that someone has your back - for physical health, mental health, financial wellness, and more? At Cox, it's more than nice.it's a reality. Check out a few of our employee benefits: First, we've created an exceptional salary package , plus additional incentives including highly sought-after yearly sales awards and recognition for our top salespeople. We are an inclusive , sales-friendly environment where different perspectives are valued and celebrated.
We believe in taking good care of our team, so you'll also have access to benefits like an impressive base salary with an uncapped commission , 401(K) with company match and quality healthcare & life insurance options, and more! Who You Are: You're a highly motivated self-starter with charisma to spare. You know how to own a room and close a deal while operating with integrity and respect. You also have the following qualifications: Required Minimum: Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.
D. and 1 year of experience; or 8 years' experience in a related field Safe drivers needed; valid driver's license required. Preferred 5 years of experience in outside sales and portfolio management 3+ years experience in finance or auto industry Sales Management skills (develop leads, contract customers, portfolio growth) Must be comfortable in a high-pressure, results-driven, and fast-paced work environment Ability to learn company operating and reporting systems plus Microsoft Sales Force USD 66,900.00 - 100,400.00 per year About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community.
We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.
Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, interaction (including pregnancy), interactionual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. For more details: jobs-search. org/finance_irvine-c426358/senior-client-solutions-executive-irvine_i1975049994
