Location: Atlanta, GA
Company: Tricentis USA
on an ongoing basis, and leverage our CRM (Gainsight). Responsible for the analysis and processing of inquiries from customers. Quickly identify root cause of problems and recommend appropriate course of action or strategy, which may include cross-departmental functions.
Gain understanding of business value and technical aspects of Tricentis products to be able to assist their team in delivering customer outcomes. Responsible for serving as the Project Manager for onboarding new customers to their software in the Virtual Engagement segment. Establishing a positive relationship with the customer and ensuring timely product adoption. Deliver product value presentations, field technical
questions, and give product demonstrations. Track activity and customer milestone achievement in Gainsight (CRM). Meet regularly with 3-4 team members to coach them on complex issues, ensure accountability to internal deliverables, and assist with continued personal/professional growth.
Qualifications: Bachelor’s degree in computer science or professional experience in the IT/Dev Ops testing industry Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects Strong problem-solving abilities 3+ years of experience in customer success or similar customer-facing role 2+ years of experience leading a team Exceptional ability
to communicate and foster positive business relationships at the enterprise level Accountability, personal organization, and prioritization are essential Self-motivated, proactive team player with innovative ideas, diplomacy and tact Poised under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly Knowledge of Dev Ops or good understanding of Agile/Waterfall development methodologies is a plus Strong experience in software quality assurance and testing is a plus Tricentis Core Values: Knowing what we need to achieve and how to achieve it is important.
Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
Demonstrate Self-Awareness: Own your strengths and limitations. Finish What We Start: Do what we say we are going to do. Move Fast: Create momentum and efficiency. Run Towards Change: Challenge the status quo. Serve Our Customers & Communities: Create a positive experience with each interaction. Solve Problems Together: We win or lose as one team. Think Big & Believe: Set extraordinary goals and believe you can achieve them. Why You’ll Love Working at Tricentis: Market conform salary + success-oriented bonus. Supportive and engaged leadership team.
Career path and professional and personal development. 401(k) plan, full benefits package available. Company paid Disability and Life Insurance. Hybrid work environment. Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice. We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability, or protected veteran.
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Management & Executive Jobs refer to positions within an organization that involve overseeing operations, making strategic decisions, and leading teams or entire companies towards their objectives. These roles typically require a mix of leadership skills, industry experience, and strategic thinking. Executives and managers are often responsible for setting goals, organizing resources, managing personnel, and ensuring that their department or organization meets performance targets. Distinctive characteristics of these jobs include high responsibility, decision-making authority, and frequently, a corresponding higher level of compensation reflecting their critical role in an organization's success.
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