Location: New York, NY
Company: Jpmorgan Chase Bank, N.A.
you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.
Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Merchant Services is the global payment processing business
for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.
The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business. Job Responsibilities You will give to the end-to-end customer
and sales journey strategy that blends the best of confirmed approaches with new, innovative methods.
These methods will improve the value customers receive from JPMC Merchant Payments while driving operational efficiency to scale the success motion. The overarching objective is to ensure that every JPMC customer receives defined, value driven outcomes at each stage of their journey. You will be responsible for defining JPMC's comprehensive customer journey, beginning in the pre-sales stage, to better understand our current customer success motion and conduct a comprehensive gap analysis to identify areas for optimization strategy work that will define Merchant Services Commercial Operating Model.
You will work with the Chief Commercial Officer and merchant services leadership team to develop JPMC's comprehensive customer journey, beginning in the pre-sales stage, to better understand our current customer success motion and conduct a comprehensive gap analysis to identify areas for optimization Supply to the vision and strategy for our long-term customer journey across the global success organization to improve time to value, product adoption, retention, expansion and de-risking the business Finetune the balance of digital-led and people-led experiences to support reaching scale, with a focus on demonstrating intelligent signals to power proactive engagement Amplify the adoption and impact of a 1: many resources and programs mindset through effective journey mapping to deepen our digital customer success maturity Influence & collaborate with cross-functional partners involved in journey optimization efforts to drive seamless orchestration Engage with enablement partners on training & change management efforts when implementing new frameworks in the field to drive adoption Partner with strategy and operations to measure the impact of the programs and engagements across the customer journey to continuously optimize the customer lifecycle and uplevel our practice Solicit and leverage voice of the customer insights to inform the journey strategy Stay informed about industry trends and standard methodologies related to customer journey optimization and leverage this knowledge to drive innovation and improvement Required qualifications, capabilities, and skills Experience and strong eye for business in the areas of Customer Success, Renewals, & Business Demonstrated success advising on customer success standard methodologies, thought leadership & large scale tooling implementations, Experience mapping and leading customer journeys, incorporating data driven automation, digital, and 1: many approaches Demonstrated experience in planning, implementing, and leading change initiatives in large matrixed enterprise environments Industry competence aligned to payments and technology Experience working with customers of various sizes, including small, medium, and large enterprises and the ability to adapt Customer Success methodologies to suit the requirements of different customer segments Consistent record working with all Customer Success functions and supporting divisions within an enterprise software ecosystem Ability to work optimally with cross-functional teams and executive customers Passion for innovation and keeping up with industry trends experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Preferred qualifications, capabilities, and skills 5+ years of strategy, product management or business development experience Demonstrated prior experience working in a highly matrixed, complex organization Ability to negotiate, influence, and collaborate to build successful relationships; Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders; Experience with strategic planning and prioritization with strong link to P&L impact; Experience with global operating model design, product and process transformation, financial planning and business case development, change management, and relationship management Experience in management consulting or business strategy; Experience with business strategy in the financial services industry Experience in the digital space to drive support of strategic initiatives across the business; Experience driving parts of large-scale transformations Experience effectively communicating complex concepts to senior leadership while clearly identify critical actions and decision points to support strategic objectives; Experience identifying, structuring, and executing own large-scale programs aligned to program and roadmap measurable objectives JPMorgan Chase & Co.
one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J. P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
(If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) -xyz X and indicate the specifics of the assistance needed. ) We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary New York, NY $118,750.00 - $200,000.00 / year; Palo Alto, CA $118,750.00 - $200,000.00 / year
Management & Executive Jobs refer to positions within an organization that involve overseeing operations and making strategic decisions to guide the company towards its objectives. These roles are characterized by leadership responsibilities, high-level planning, and typically require extensive experience. Executives set the vision and goals, while managers ensure that daily activities align with these directives. Such positions often demand strong communication and interpersonal skills, as well as the ability to solve complex problems and adapt to changing business environments.
Management & Executive Jobs refer to high-level positions within an organization that involve overseeing operations, making strategic decisions, and leading teams towards achieving business objectives. Individuals in these roles typically have significant experience and expertise in their respective fields. They are responsible for setting goals, developing policies, and ensuring the effective management of resources. Executive roles often include titles such as CEO, CFO, COO, and department heads, among others. Characteristically, these jobs demand strong leadership skills, excellent communication abilities, and a capacity to think critically and solve complex problems.
Management & Executive Jobs refer to positions at the higher echelons of an organization, where individuals are responsible for overseeing operations, formulating strategies, and making key decisions that affect the company's direction and success. These roles often require strong leadership skills, strategic thinking, and extensive experience in the industry. Executives and managers are pivotal in shaping organizational culture, motivating teams, and driving both short-term and long-term objectives. Characteristics of these positions include higher levels of responsibility, authority, and typically, a greater compensation package reflecting their critical role within the company.
Management & Executive Jobs refer to positions within an organization where individuals are tasked with making strategic decisions, overseeing operations, and leading teams towards achieving business goals. These roles typically include titles such as manager, director, vice president, and CEO, and are characterized by their high level of responsibility, authority, and often, a requirement for extensive experience and leadership skills. Executives set the vision for the company, while managers implement strategies and policies to drive success. These jobs often involve complex problem-solving, strong communication abilities, and the capacity to influence and motivate others.
