Location: Charlotte, NC
Company: Air Express International USA
the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at www. logistics. dhl/us-en/home/careers. html We have an exciting opportunity for an AIR FREIGHT MANAGER to manage and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded.
This position will be based at our Charlotte, NC facility. Key Responsibilities: Organizes, plans, and facilitates the day-to-day work of a team of Air Freight Export and Import Operations Specialists Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely
manner to ensure quick resolution and customer satisfaction Ensures handling of required Export and Import documents according to regulations and internal procedures Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded Creates, builds and maintains excellent relationships with key suppliers both internal and external Continuously monitors supplier performance and develops improvement plans when required Identifies training needs and opportunities to develop a highly skilled functional department Responsible for planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
Drives continuous improvement in process flows for Air Export and Air Import work streams Responsible Assisting with department P&L Drives continuous improvement process (CIP) initiatives within area of responsibility Supports sales process and customer visits as necessary to achieve growth targets.
Leads locally related vendor matters in conjunction with Product to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions Skills / Requirements: 6+ years' experience in freight forwarding and airfreight export required. Import experience as well is preferred 2+ years leadership experience in the freight forwarding industry strongly desired.
Cargo Wise software experience a plus Process improvement and process reviews experience preferred BA/BS preferred Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point) Strong analytical and decision making skills as well as leadership and presentation skills. Coaching and management skills; able to train, coach and develop Highly fluent in financial operations matters and effective at leading others in same Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
Visit our career site on the web at www. logistics. dhl/us-en/home/careers. html DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND A GREAT PLACE TO WORK! WHY DOES THIS MATTER TO YOU? It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company. We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give. And that’s why external organizations have granted us different accolades for our people practices Our Vision: The Logistics Company for the World Our Mission: Excellence.
Simply Delivered. Our Purpose: We connect people, improving their lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States.
This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. About DHL Global Forwarding (DGF): DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.
They also include special transport-related services. Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments. #LI-RL2
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