Location: Seattle, WA
Company: Oracle
the world trust OCI to stand behind our infrastructure's availability, manageability, and performance and to make it right if we don't live up to our promise. The Service Excellence team ensures OCI is living up to our promises. As a Senior Technical Program Manager on the Service Excellence team, you will be working with engineering teams and customers to ensure OCI is meeting its service commitments and driving functional and process changes when we aren't.
Your work will directly contribute to improving our customers' experiences with our services and ensuring OCI remains the best place to run their workloads. Service owners will appreciate the insight, process improvements, and automation
your work brings. The ideal candidate will maintain calm under pressure and be adept at juggling multiple competing priorities. You will have an understanding of why SLAs exist and what happens when they are breached.
You will be able to internalize and understand OCI's service level agreements and talk about them clearly and concisely to both internal and external audiences. You will possess sufficient technical knowledge to drive intelligent conversations with both service owners and customers and be able to roll up your sleeves to root out any ambiguity. You are not afraid to ask questions when something doesn't make sense, and to empathetically and respectfully challenge assertions
or assumptions and to escalate when necessary. You are biased toward taking action with a high degree of judgement.
You will be comfortable working with data to generate financial models and forecasts. The improvements you drive will have a material financial impact on OCI and our customers and a high level of visibility within the organization and the impact of the work you do will be felt across the organization and watched by the industry. An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer Senior Technical Program Manager Requisition #: 219825pca3lyuhf
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Management & Executive Jobs refer to positions at the higher levels of an organization's hierarchy, involving significant responsibility over strategic planning, decision-making, and leadership. Executives set visions, goals, policies, and they often participate in high-level negotiations. Managers oversee the implementation of these directives, leading teams, managing resources, and ensuring operational efficiency. These roles demand strong leadership, communication, and analytical skills, as well as extensive experience in their respective fields. Typical titles include CEOs, CFOs, directors, and various department heads, each with a critical influence on the company's success and direction.
