Location: Pigeon Forge, TN
Company: Titanic Museum Attraction
position the MOD will be a leader in staffing, scheduling and team performance while creating a memorable guest experience through the delivery of exceptional customer service. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Manager on Duty Objectives Support person to Manager - Titanic Frozen Custard & Chocolate Attraction Oversee all phases of the Titanic Frozen Custard & Chocolate Attraction daily operation and its departments. Direct supervision of all personnel -
clearly recognized as the operational leader. Promote a first-class service environment to exceed the expectations of our passengers. Opening and closing of Titanic Frozen Custard & Chocolate Attraction to the public.
Greet tour operators, buses, and coaches. Control flow in and out of our Titanic Frozen Custard & Chocolate Attraction. Follow security and emergency procedures. Daily delivery of radios for staff communications. Maintain electronic bulletin board. Ensure Titanic Frozen Custard & Chocolate Attraction is well maintained and runs smoothly according to company standards of excellence. Ensure crew members are ready and in place for daily operations. Review and balance register
drawer at the end of each shift with employee. Verify and manage vault cash.
Reconciliation of daily and monthly cash vault and petty cash Place change orders. Ability to work with financial statements and budgets. Availability to work varied shift including evenings, weekends and holiday. Strong leadership and organizational skills. Requires attention to detail and ability to multi-task. Computer literate with ability to learn new software applications. MINIMUM JOB REQUIREMENTS Education and Experience: High School Graduate or General Education Degree (GED) Reliable Transportation. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Three (3) or more years of management experience preferred. ESSENTIAL FUNCTIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Adaptability - Ability to adapt to change in the workplace. Friendly - Ability to exhibit a cheerful demeanor toward others. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Tactful - Ability to show consideration for and maintain good relations with others.
Reliability - The trait of being dependable and trustworthy. Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. Detail Oriented - Ability to pay attention to the minute details of a project or task. Working Under Pressure - Ability to complete assigned tasks in stressful situations. Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Communication, Oral - Ability to communicate effectively with others using the spoken word. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Accountability - Ability to accept responsibility and account for his/her actions. Punctuality - A demonstration of promptness and timeliness. CONDITIONS OF EMPLOYMENT Three (3) Professional references are required. Titanic Frozen Custard & Chocolate Attraction is a drug free company.
Ability to pass a pre-employment screening is a requirement for this job. WORKING CONDITIONS AND PHYSICAL EFFORT May require handling of objects that can weigh up to 50 lbs. As work is performed inside and outside, must have ability to stand for long periods of time and adapt to adapt to ever changing work environment. Work Schedule will be varied and include weekends and holidays. Physical Demands Lift/Carry Stand F (Frequently) Walk F (Frequently) Sit O (Constantly) Handling / Fingering O (Occasionally) Reach Outward O (Occasionally) Reach Above Shoulder O (Occasionally) Climb N (Not Applicable) Crawl N (Not Applicable) Squat or Kneel O (Occasionally) Bend O (Occasionally) 10 lbs.
or less O (Occasionally) 11-20 lbs. O (Occasionally) 21-50 lbs. O (Occasionally) 51-100 lbs. N (Not Applicable) Over 100 lbs. N (Not Applicable) Push/Pull 12 lbs. or less O (Occasionally) 13-25 lbs. O (Occasionally) 26-40 lbs. O (Occasionally) 41-100 lbs. N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs. /day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs.
/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs. /day) Other Physical Requirements Vision (Near, Distance) WORK ENVIRONMENT Inside and Outside company facilities in all types of weather.
Management & Executive Jobs refer to positions within an organization where individuals are tasked with making strategic decisions, overseeing operations, and leading teams towards achieving business goals. These roles typically include titles such as manager, director, vice president, and CEO, and are characterized by their high level of responsibility, authority, and often, a requirement for extensive experience and leadership skills. Executives set the vision for the company, while managers implement strategies and policies to drive success. These jobs often involve complex problem-solving, strong communication abilities, and the capacity to influence and motivate others.
shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training- Utilize the deployment chart to effectively position the team. Know and support appropriate personnel policies, labor laws and safety procedures- Ensure all security procedures are executed (safe procedures, open/close procedures etc.
)- Make guests happy by providing great service- Resolve guest complaints/issues- Lead team members to open, transition, and close shifts- Manage and organize the line and delegate duties to team members- Know and uphold standards for product quality- Work the line as needed- Promote sales on the shift through suggestive selling and knowledge
on in-store promotions- Execute and support all food safety requirements and practice- Control food costs, labor, waste, and cash on the shift- Count drawers and follow proper daily cash handling procedures- Complete additional e-learning as required Requirements- Great communication skills to communicate effectively with guests and co-workers- Must have a positive attitude and ethics which support our values and culture- Must be a strong team player- Ability to train and coach others- Ability to stand/walk for up to 8-10 hours per day Associated topics: assistant general manager, executive producer, executive team leader, fire marshal, lieutenant, manager, petty officer, police chief, police commander, shift supervisor
Management & Executive Jobs encompass a range of high-level positions within organizations, typically involving the responsibility for strategic planning, decision-making, and leading teams or entire departments. Individuals in these roles are expected to possess strong leadership skills, the ability to think critically and strategically, as well as excellent communication abilities. Executives often have a significant influence on company culture, operations, and financial success. These roles include titles such as CEO, CFO, COO, Managing Director, as well as various managerial positions across different departments such as sales, marketing, human resources, and more.
Management & Executive Jobs refer to positions at the higher echelons of an organization, where individuals are responsible for overseeing operations, formulating strategies, and making key decisions that affect the company's direction and success. These roles often require strong leadership skills, strategic thinking, and extensive experience in the industry. Executives and managers are pivotal in shaping organizational culture, motivating teams, and driving both short-term and long-term objectives. Characteristics of these positions include higher levels of responsibility, authority, and typically, a greater compensation package reflecting their critical role within the company.
