Training and Knowledge Program Manager | San Mateo, CA

Detailed Information

  • Location: San Bruno, CA

  • Company: Collabera

the creation of content to support product launches G Suite (sheets, slides, etc. ) Business acumen: Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders. Client/partner management: Ability to partner with and influence clients, partners, and/or service providers.

This includes setting service level agreements (SLAs) and taking a consultative and data-driven approach. Consultative skills: Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations. Data analysis and synthesis: Ability to analyze information, draw conclusions, generate alternatives

and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies. Education and learning in subject matter domains: Knowledge of principles and methods for education document design, instructions and guides to facilitate learning, and the measurement of learning effects in subject matter domains, including the ability to apply educational or training methods to help others learn subject matter knowledge.

G product knowledge: Knowledge of G product areas and key trends associated with those product areas. Industry knowledge: Knowledge of the changing landscape of the industry, product areas, other key players, and/or markets including

technology trends and issues that affect the operations of one's business and organization.

Managing meetings effectively: Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings. Networking: Ability to build and maintain a professional network internally and externally and identify opportunities for collaboration. Opportunity identification: Ability to identify opportunities and/or deals with potential and/or existing customers/partners, including the ability to propose strategies or solutions, and the skills of recognizing business needs, communicating, collaborating, and nurturing opportunities with others.

Program management: Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance. Resource allocation: Knowledge of resource allocation/budgeting procedures and budget management strategies. Situational leadership: Ability to interact confidently, clearly and respectfully with others, especially senior leaders of the organization, to present/defend/clarify concerns or issues regarding an existing project, program or solution.

This includes the ability to effectively address difficult questions, handle pushback from a high-level audience, and maintain a professional demeanor while engaging in difficult or sometimes high-pressure situations. Risk management: Ability to anticipate, backss, and manage risk (e. g. operational, product, team health) by identifying or developing strategies to mitigate the risk or the negative effect of the risk. Storytelling: Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy-in. PDN-9af3e95e-62f6-4f11-a889-c34e5713689b

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