Location: Montgomery, NY
We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Montgomery, NY Location Position Description The selected candidate will be responsible for making sure the team is working as efficiently as possible and on the right set of priorities. In addition, the selected candidate will be responsible for collecting and analyzing metrics to ensure the team is successful. The Operations Manager will also be responsible for working Salesforce cases as this is a hands-on position.
The manager will also be held accountable for establishing relationships across the organization and will work on cross functional initiatives. Nights Shift: Sunday-Thursday 5:30pm-completion Key Responsibilities include: Responsible for the team’s case resolution for tickets classified as Tier-I across the various functional areas Manage escalations Responsible for case routing to other Operations teams, Development and Infrastructure teams as appropriate Partner with other groups and peers on process improvement opportunities that will help improve the customer experience and/or reduce support volume Plan, develop, implement and evaluate appropriate policies and procedures for advanced IT operations
including development and maturation of case escalation processes to ensure free flowing escalation and information within the organization.
Determine root cause of issues and communicate appropriately to internal and external customers. Manage the work activities of direct reports to ensure the highest productivity. Identify and develop key performance standards and metrics to drive desired culture and work to ensure their achievement. Project support case volumes and ensure adequate staffing to ensure prompt response times to all support cases. Oversee all support personnel training to ensure applicable subject matter expertise as well as identification of new learning opportunities and distribution of knowledge across team members.
Team members should be able to handle cases of increasing complexity across functional areas Provide metrics to manage the effectiveness of the group, individuals and the processes used Manage on-call coverage and rotation Minimum Requirements: Degree or equivalent experience. Typically requires 6+ years of professional experience and 0-2 years of supervisory experience Proficiency with MS office Preferred: WMS System experience Critical Skills 5+ years in an Operations Support role at least 2 years in a people management role 2+ years of Information Technology management or supervisory experience including performance management 3+ years of experience supporting customers in a high volume, high transaction environment Experience collecting and analyzing performance management data Experience in SQL Server writing including medium to advanced queries Additional Knowledge & Skills Experience in the health care environment is a plus Good written and verbal communication skills Education Bachelor’s degree in computer science, software engineering, or relevant experience Physical Requirements General Office Demands Up to 10% overnight travel Career Level - Manager - M2 Career Level Manager-M2 Mc Kesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, interaction, interactionual orientation, gender identity, national origin, disability, or protected Veteran status. Qualified applicants will not be disqualified from consideration for employment based upon criminal history. Mc Kesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Mc Kesson Talent xyz X@. Resumes or CVs submitted to this email box will not be accepted. Continue to grow your career with Mc Kesson! At Mc Kesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being.
Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at Mc Kesson, please click here. As part of Total Rewards, we are proud to offer a competitive compensation package at Mc Kesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position $67,200 - $112,000 Mc Kesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, interaction, interactionual orientation, gender identity, national origin, disability, or protected Veteran status. Qualified applicants will not be disqualified from consideration for employment based upon criminal history. Mc Kesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to s or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at Mc Kesson! For more details: jobs-search. org/operations-manager_montgomery-c441024/operations-manager-night-shift-montgomery_i1975133475
Army Reserve, visit Duties Serve as a Logistics Management Specialist in an Army Reserve Brigade or equivalent sized unit. Provide coordinated logistical guidance and policies to subordinate units regarding logistical operations. Utilize current logistical systems to allocate and monitor funding requirements for logistical operations.
Advise on logistics status and logistical support to achieve and maintain effective operational readiness status. Analyze maintenance policies and regulatory requirements to increase level of unit readiness. Maintain liaison with higher headquarters, U. S. Army Reserve Command (USARC) staff, and other Army Reserve (AR) Commands to ensure effective logistical
support. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
THIS POSITION REQUIRES ACTIVE MEMBERSHIP AS A SOLDIER IN THE U. S. ARMY RESERVE (USAR). This position requires you to obtain and maintain a Secret clearance. This position is subject to the Lautenberg Amendment/Domestic Violence Misdemeanor Amendment to the Gun Control Act of 1968. This position is subject to Drug Abuse Testing Program requirements. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and
unpaid experience, including volunteer work done through National Service programs (e.
g. Peace Corps, Ameri Corps) and other organizations (e. g. professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is. Specialized Experience: One year of specialized experience which includes managing logistical programs to ensure full utilization of resources; developing plans to integrate logistical support of operations in the areas of supply, service, maintenance, transportation, and/or food service; conducting staff assistance visits and inspections to subordinate units; providing reports to higher echelons of command; utilizing current logistics and financial systems to monitor, input, and track supplies, equipment, and status of funds; and developing budget data to support supply, services, maintenance, transportation or food service funding requirements.
This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).
OR Education: Ph. D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL. M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Logistics, Advanced Supply Chain Management, Business Law, and Service Management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12.
Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Computer Resources Customer Service Oral Communication Problem Solving Supply Support How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the backssment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category. Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position. Qualified. Candidates in this category meet the minimum experience requirements for the announced position. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position.
To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on Required Documents The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. 1. Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i. e. HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position. For additional information see: 2. Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable This position has an individual occupational requirement and/or allows for substitution of education for experience.
If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U. S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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