Location: Houston, TX
Company: AON
to standard client service within the West region. Establish improved process, collaboration, and management to support those roles that are part of the Integrated Operations model. Achieve the goal of improving support for the client facing roles and growing the capacity to serve clients.
Talent in the role will take the lead in establishing consistent process and procedures for onboarding new employees in the Account Specialist roles. This includes Launch and Apprentice colleagues. The position is hybrid in one of our offices located in our western region. There is up to 25 percent US domestic travel to our offices for this role. Aon is in the business of better decisions. At Aon, we
shape decisions for the better to protect and enrich the lives of people around the world! As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like Collaborate directly with the managers in each office in region as well as the Broking leadership to build the above stated goals. At inception begin working with the general industry personnel as well as construction, with the intent to move into the specialty areas. The proof of concept validates the improved platform of service and capability while increasing capacity. This position will report to the Regional COO with
ultimate accountability to support the Regional Leader's objectives of growing revenue, margin expansion and colleague engagement.
Collaborate with peers and key partners to define consistent service models for routine account service activities while building out the key tasks as identified by the working group and the pilot offices. Ensure implementation of the service model across the region, including Delivering Aon United (DAU) efforts. Help managers in the recruitment and leadership of Account Specialists. Provide team leadership and oversight for all Account Specialists in region. Monitor client satisfaction of team's performance (both internal and external clients).
Function as a subject matter authority by answering questions on our outstanding client service delivery model. Suggests changes in Account Specialist assignments and the composition of service teams based upon business need and capacity within the Region in conjunction with the COO and RMDs. Perform as a player/mentor and build communication and leadership within region for these roles. May perform work on own book of business, if applicable. Support and accelerate Aon's Blueprint across DAU, ABS, AIM and Innovation. Skills and experience that will lead to success. 10+ years of significant experience in either Broking or Account Management functions preferred.
Property & casualty insurance experience required including a P & C license. Passionate about client service Comfortable creating, building, and delivering presentations to key collaborators, leadership experience is essential. Problem solver Organized with the ability to multi-task and work within defined timelines. Strong project management leading projects independently. Professional approach and strong written and oral communication skills Strong product and technical knowledge, proven expertise in Microsoft Office Suite including Excel, Outlook, Word, and Power Point.
Bachelor's degree or equivalent practical experience The target salary range for this position is $150,000.00 to $170,000.00 (US Dollar) annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans. The amount of the incentive varies and is subject to the terms and conditions of the applicable incentive plan.
How we support our colleagues Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
Eligibility for benefits is governed by the applicable plan documents and policies. In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows colleagues to handle wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two " Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work. and we are all for it. We call this Smart working! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, we are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, interaction, interactionual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diversified team of colleagues and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on xyz X@ Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LH-KH1 2536344Requisition #: 722156ahf9io63
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