Location: Schaumburg, IL
Company: Marsh
and expertise relevant to their industry. MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth).
We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives. The Claims Examiner is responsible for the investigation, management, reserving and resolution of general and professional liability claims. They provide exceptional client service by providing strategic claim guidance and communication
with our clients aligned with claims handling best practices and client special handling. This role creates value by minimizing the liability risks for our clients.
CLAIMS Investigates and processes claims Identifies PCEs (Potentially Compensable Events) Communicates with clients, claimants, counsel, vendors and other relevant parties related to claim management Evaluates and verify coverage on call claims backsses liability and damages Assigns and manages vendors to include, defense counsel, experts, and other vendors as necessary based on the dynamics of the claim Sets claim reserves and ongoing evaluation of reserves Monitors and communicates policy aggregates Negotiates resolution
of claims Attends claim reviews and trials and mediations, as warranted by claim Attends and presents at client board meetings Vets panel counsel, approving expert assignment as warranted Manages release execution on claim resolution Ensures Medicare interested have been addressed Adheres to client special handling Understands and follows TPA Services procedures EXECUTION OF CLIENT SERVICE Works with both internal staff and external vendors to execute exceptional claims management services for each client, designed to achieve best possible outcomes on each claim Provides guidance to clients on claim evaluations and makes recommendations for claim strategies based on those discussions Builds personalized client relationships through demonstrated effective claims management and multiple channels of communication such as phone, e-mail and in-person meetings Leverages insurance knowledge and communication skills to explain coverage terms, program options and other items to clients as needed Manages time effectively to prioritize workload, client service requests and service parameters on business processes DATA AND PROCESS INTEGRITY Consistently follows MMA Best Practices and Client Special Handling in the execution of claim management Ensures data integrity within the RMIS System Accurately maintains complete client files including clear documentation of claim account detail in RMIS system including basis for file reserves, coverage analysis, file strategy, Medicare compliance and communication Achieves desired levels of data completeness and process integrity by consistently meeting diary dates, quality metrics and goals PEER RELATIONSHIPS Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Develops successful and effective working relationships with agency and claims service team members, managers, carriers and members of other departments REQUIRED: Adjuster licensing as required by states (to obtain after employment) PREFERRED: BS/BA Degree JD AIC or SCLA Designation Proficient in Microsoft Office Suite 5+ years of claims handling experience at an agency or insurance carrier We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
Marsh & Mc Lennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs.
For more information about our company, please visit us at: http: ///careers. Marsh & Mc Lennan Companies and its Affiliates are EOEMinority/Female/Disability/Vet/interactionual Orientation/Gender Identity employers. Requisition #: R_254741tcv57hlu2
Insurance jobs encompass a variety of roles within the industry focused on assessing risk, providing financial protection, and supporting clients. These positions can range from actuaries who analyze data to predict risk, to claims adjusters who evaluate and process insurance claims. Insurance agents and brokers are also key, selling policies and advising customers on coverage options. The field is known for its stability, as insurance is a necessary service in both good and bad economic times. Moreover, these jobs often require strong analytical skills, attention to detail, and excellent communication abilities, as professionals navigate complex regulations and provide vital assistance to policyholders.
and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results.
We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. Our Executive Liability Division underwrites Directors' and Officers' Liability Insurance, Employment Practices Liability Insurance, and Fiduciary Liability Insurance for
public, private and not-for-profit companies. The Executive Liability Division is searching for a Transactional Financial Products Underwriter to underwrite for our Employment Practices Liability Insurance (EPL) team.
The person hired for this position will work from Schaumburg, IL which offers a hybrid work from home opportunity. Essential Job Functions and Responsibilities Underwrites and services assigned small to mid-size companies. Has responsibility for risk selection/rejection, retention, and profitability within scope of assigned authority and per divisional objectives. Receives and analyzes applications, publicly available information, and other supporting details. The underwriter
is tasked with determining coverage terms to offer (such as policy limits, premium, deductibles, coverage options and conditions, etc.
) in accordance with company rules and guidelines, rating manual rules, and insurance laws and regulations. Works within assigned authority, using independent judgment and initiative to support business goals. Makes recommendations on risks outside of assigned authority. Enters, maintains, and monitors accounts using underwriting systems. Maintains a high level of customer service to assigned brokers. Communications directly with brokers by promptly responding to emails, issuing quotes and negotiating terms to be bound.
Proactively develops and maintains effective broker relationships (via email, phone and in person contact) in order to attract, retain and grow a profitable book of business. Provides support to field marketing personnel by interacting with brokers and assisting marketers with marketing calls and visits. Performs other duties as assigned. Job Requirements Prior experience is not required. Bachelor's or associate's degree preferred but not required. High level of organizational and time management skills. Ability to establish priorities and meet deadlines. Strong verbal and written communication skills in order to leverage broker relationships, and for marketing products and services.
Able to work autonomously. Must be open to overnight travel. Travel is roughly 5 days per year. Business Unit: Executive Liability Benefits: We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees. Requisition #: R5245tcv57hlu2
and expertise relevant to their industry. MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth).
We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives. The Account Executive is a thought leader in the industry and client niches they serve and understands the overall business risks, financial implications, and employee health issues important to clients. They directly quarterback
the service execution for clients within their own discipline. Working with a team of support and service personnel, the Account Executive builds a client base by adding new clients, new lines of coverage, and retaining and growing current clients.
An effective negotiator, presenter, motivator, and relationship builder, the Account Executive leverages Assurance's sales methodologies, tools and resources, service platform, and best practices to successfully manage a growing client base. THOUGHT LEADERSHIP Understands the client industry niche(s) served, recognizes the typical business problems faced by clients and how our service platform across all disciplines provides solutions to those
issues Maintains proactive awareness of industry and how changes in the insurance industry, the economy, and legislation impact clients Represents Assurance in client and insurance industry through visible writing, speaking, and networking engagements Advocates for changes and additions to our service platform that increase the value created for our clients, add barriers to exit, and follow our strategic direction CREATE AND CULTIVATE RELATIONSHIPS Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships, uses diplomacy and tact; can diffuse even high-tension situations comfortably Negotiates skillfully in tough situations with both internal and external groups; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations BUILD A CLIENT BASE Uses the Assurance sales process to analyze client and prospective client exposures and opportunities for improvement; and creates a compelling case to convince the decision-makers to select Assurance Creates presentations to clients and prospective clients that demonstrate our company's unique approach and culture, our established track record, our expertise and service platform specific to client niche, and a customized service plan for each client; is effective in a variety of formal presentation settings Understands each client's decision process, the people involved (decision-makers and service consumers), the business' goals and issues, and how our performance meets their expectations.
Recognizes risks to losing clients, whether service breakdowns, new decision-makers, competitor involvement or other factors and acts to retain. Closes new business and renewals by figuring out the path to win and persevering through a methodical approach Uncovers opportunities to add new product and coverage lines and to cross-sell clients into other disciplines EXECUTE CLIENT SERVICE PLATFORM Understands business drivers of individual clients, their important metrics and measures of success, specific issues they are facing, and industry issues that may impact them; uses rigorous logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and doesn't stop at the first answers Analyzes coverage, program financials, claims and loss rates, and other aspects to uncover opportunities for improvement; recommends changes and puts forth a service plan that creates measurable value Engages other teams and departments of Assurance to perform specialized analysis and service, monitoring results and service plan completion Quarterbacks the execution of client plans, services delivered, ensuring commitments are tracked and reported back in a unified, meaningful way to each client Understands insurance marketplace, carrier appetites, carrier programs, and services available; oversees the placement of insurance products within own discipline Monitors client satisfaction of every client through personal relationships and engagement, involvement with other Assurance team members, and any client surveys or feedback processes implemented SUPPORT AN EFFECTIVE TEAM Creates a climate in which people want to do their best; motivates many kinds of team or project members with influential authority; invites input from each person and shares ownership and visibility; makes everyone feel their work is important through recognition and appreciation; is someone people like working with Conducts regular meetings with client service team to ensure all team members are up to speed on pending client issues, changing needs, implementation of service plans, and other issues Supports processes and procedures and agency best practices; participates in team, sales, and other meetings Mentors client service team members and new producers on topics relevant to their roles and continued development and advancement Recruits potential employee candidates to Assurance Leverages technology, tools, resources and information to maximize efficiency of self and other team members Conducts business planning to set goals for results and activities to achieve results Maintains a closing ratio and other efficiencies consistent with team expectations REQUIRED: Upon hire, Producers License (in state of residence) for Fire/Casualty or Life/Health as appropriate Proven track record for accomplishing specific tasks PREFERRED: BS/BA in business, management, insurance or related field Proven success in Account Executive or client-facing position CPCU, CEBS, ARM or other professional designation We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
Marsh & Mc Lennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs.
For more information about our company, please visit us at: http: ///careers. Marsh & Mc Lennan Companies and its Affiliates are EOEMinority/Female/Disability/Vet/interactionual Orientation/Gender Identity employers. #MMABIRequisition #: R_2456056ahf9io63
and expertise relevant to their industry. MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth).
We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives. The Business Process Specialist is an expert in Marsh Mc Lennan Agency Midwest's client service processes, agency management systems and best practices. Leveraging that expertise, they lead our client service training programs
and partners with employees and their managers to ensure they have the know-how and resources to execute their roles efficiently and accurately and in a manner, consistent with our corporate values and best practices.
They have a fine eye for the details and are always on the lookout for ways to continuously improve our processes and clarify procedures to drive efficiency for our client service teams. With a strong knack for problem solving, the Business Process Specialist serves as a frontline resource for our staff when help is needed working through a workflow or troubleshooting a potential problem with our agency management system. PROCESS MANAGEMENT Participates in creating workflows
that start with the end in mind and that master the most efficient path to the desired result while effectively balancing the needs of the business with those of our employees and clients Analyzes existing processes that allows the current state to be diagnosed and a future state established; demonstrates an awareness of the impact and consequences of business process design decisions Identifies where process bottlenecks exist and the impact of changes on the business; escalates the need to establish a plan to streamline processes where needed and participates in the resolution Proactively seeks user feedback on areas of opportunity to improve efficiency, quality, and effectiveness within our processes Considers agency management system(s), reporting tools, client portals and other available technology and software when participating in the creation of new processes Consistently searches for best practices to incorporate into procedures and workflows and actively seeks areas of the business that need solidification and documentation of process Documents and maintains procedures, and other business process artifacts, to be used both in training and as an ongoing reference AGENCY MANAGEMENT SYSTEM ADMINISTRATION Can easily identify problems or inconsistencies as it relates to the configuration, security structure and workflow management within the agency management software; leverages existing resources and tools to inform the decision-making process or while problem solving Participates in all upgrades of our agency management systems; this includes reviewing release notes, testing workflows, updating procedures and training on system releases Makes recommendations for how enhancements and new features of our agency management systems can be implemented to make improvements to our business Serves as a first point of contact for staff and managers to resolve workflow issues within the agency management system; maintains relationships with software vendors as appropriate CHANGE MANAGEMENT Consistently follows MMA Midwest's change management best practices and sets an example for others within the organization Demonstrates the ability to apply change management principles to projects and in all interactions with internal clients; this includes fostering an interdisciplinary approach and effectively engaging other departments to achieve desired outcomes Participate in identifying the impact of change on stakeholders and makes recommendations on how to successfully execute a change management strategy Leverages project planning and tracking tools to keep all stakeholders informed, aware of key milestones and progress toward desired results EXECUTION OF LEARNING PROGRAMS Executes training and mentoring programs on MMA Midwest's client service process, agency management systems, best practices and other key areas; ensures a positive and successful training experience for employees and managers Demonstrates excellent facilitation skills that create a learning environment that complements our culture and allows for participation and collaboration Identifies training needs and develops solutions to meet those needs; depending on scope and scale of the solution, this may include involving Learning & Development in the creation of a solution Connects employees to the important role they play in minimizing risk and maximizing health for clients Encourages and develops ways for employees to be self-sufficient, creative solution-seekers, and effective problem-solvers Maintains new hire training documents as procedures and tools are updated REQUIRED: Upon hire, Producers License (in state of residence) for Fire, Casualty or other specific licenses as required 1+ years of experience in a client service role within an insurance brokerage Experience working with an agency management system, preferably Applied Epic and CSR24 Experience presenting information to groups of varying sizes using any of the following techniques: presentations, role playing, simulations, team exercises and discussions Ability to leverage technology and quickly learn new technologies, from agency management systems to the Microsoft Office product suite PREFERRED: BS/BA in Business, Insurance, Management or related field Certified Business Process Professional or Certified Business Process Associate from the Association of Business Process Management Professionals CPCU, ARM or other insurance professional designation We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
Marsh & Mc Lennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs. For more information about our company, please visit us at: http: ///careers.
Marsh & Mc Lennan Companies and its Affiliates are EOEMinority/Female/Disability/Vet/interactionual Orientation/Gender Identity employers. #MMABIRequisition #: R_2466586ahf9io63
