Location: Vancouver, WA
Company: Virtualvocations
Insurance jobs encompass a variety of roles within the industry focused on assessing risk, providing financial protection, and supporting clients. These positions can range from actuaries who analyze data to predict risk, to claims adjusters who evaluate and process insurance claims. Insurance agents and brokers are also key, selling policies and advising customers on coverage options. The field is known for its stability, as insurance is a necessary service in both good and bad economic times. Moreover, these jobs often require strong analytical skills, attention to detail, and excellent communication abilities, as professionals navigate complex regulations and provide vital assistance to policyholders.
Insurance jobs refer to careers within the insurance industry, where professionals help individuals and businesses manage risk and financial losses by providing them with insurance products. These roles can range from sales agents who sell policies, underwriters who assess risks and set premiums, claims adjustors who handle the compensation process, to actuaries who analyze statistical data to price insurance products accurately. The sector is known for its stability, opportunities for advancement, and the critical role it plays in personal financial planning and the economic health of society.
Insurance jobs refer to careers within the insurance industry, where professionals help individuals and businesses manage risk and financial losses by providing them with insurance products. These roles can range from sales agents who sell policies, underwriters who assess risks and set premiums, claims adjustors who handle the compensation process, to actuaries who analyze statistical data to price insurance products accurately. The sector is known for its stability, opportunities for advancement, and the critical role it plays in personal financial planning and the economic health of society.
and the communities we serve. Our employees are amazing! They're collaborative, approachable, and all-around exceptional human beings who live out the credit union philosophy of 'people helping people' each and every day. With such great employees, it comes as no surprise that we're rapidly growing, recently expanding beyond our southwest Washington roots, across the Columbia River, and into beautiful Portland, OR.
That's why we're looking to add reliable, authentic, helpful team members to carry the i Q message, embody our philosophy of service, and move us forward into the future. The Member Contact Center Team Lead I assists with the daily operations of the Member Contact Center (MCC)
and acts as a support to staff and members to ensure exceptional member service. Supports the MCC management team in coaching, training, and supporting the department's sales and service goals.
Essential Duties: Assist Member Contact Center staff with escalated or complex member inquiries and ensure resolution. Promptly and efficiently handle direct, phone, or written inquiries or requests from members and staff. Assist in directing the workflow in the Member Contact Center. Update schedules daily to reflect accurate adherence. Conduct call observations and provide feedback to management. Collaborate with other MCC Team Leads on training new staff and make recommendations to Contact Center
management for improvements related to content or delivery of training.
Provide recognition and encouragement to Member Contact Center Representatives (MCCRs) to support branch goal achievement. Act as a mentor to new staff members in the Member Contact Center. Provide information to members and staff about all facets of the Credit Union including: eligibility for membership, types of accounts available (savings and lending), online services, current rates, calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans. Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills.
Employ both to successfully cross-sell Credit Union services when assisting members. Assist members with any questions or problems with their accounts including any research and, if necessary, correction of any errors. Effectively communicate information to team in a timely manner. Work with management to ensure MCCRs are developing and using phone skills consistently, and coach accordingly. Maintain correspondence and documentation as needed. Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document. Qualifications Knowledge and Skills: Experience: One year to three years of similar or related experience. Call center experience preferred. Education: A high school education or GED. Additional Details: Work Schedule : Rotating hours Monday to Saturday. Locations: Vancouver Mall branch: 7017 NE Vancouver Mall Drive, Vancouver, WA 98661.
192nd branch: 19200 SE 31st St, Vancouver, WA 98607. Position Type: Hybrid - Approximately 40% work from home after Trial Service Period. i Q offers a total compensation package for our totally exceptional employees. There's a reason we've ranked as one of top workplaces in the Pacific Northwest for the past seven years. We listen to our employees and continue to provide benefits that make a difference. Healthcare coverage i Q pays 100% monthly medical, dental and vision premium for you AND your dependent children. Saving for retirement i Q matches up to 5.5% of your 401(k) retirement dollars.
Paid time off i Q offers 11 paid holidays plus vacation and sick time accruals. i Q encourages community involvement through paid volunteer opportunities. i Q uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve. Investing in you i Q offers a student loan repayment match up to $100 per month. i Q supports you in advancing your education and knowledge through tuition reimbursement. i Q offers an annual match to amplify your nonprofit giving. See our full list of unique benefits: i Q23-Benefits Summary2023. pdf () i Q Credit Union is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, age, interactionual orientation, gender identity, gender expression, veteran status, or disability. For more details: jobs-search. org/insurance_vancouver-c450387/member-contact-center-team-lead-i-vancouver_i1973750654
how to price account and the policy forms to use. The underwriter must make sure he writes his business within the reinsurance guidelines. The goal is to write a growing profitable book of business. Expected to travel for marketing as required Must have a strong working relationship with the broker market in the West Coast USA region.
Must understand the Lines of business, forms and pricing the exposures written. Must be able to work as a team member, including the USA Marine Team in NY. Communication skills are needed. Must be disciplined and conservative to maintain an underwriting standard of writing quality business at a profitable level. Key Outputs: Must see a flow of business
in from brokers. Must analyse risks. Must set proper terms and conditions including pricing to make an underwriting profit. Must never exceed the aggregation limits set by management.
Must work within the parameters of our reinsurance treaty. In addition to the above key responsibilities, you may be required to undertake other duties from time to time as the Company may reasonably require Experience: 5 Plus years’ experience in Marine Underwriting Strong understanding of the different lines of business in the Marine space. Strong knowledge of the West Coast US Region with working relationships with the broker market. - At Core Specialty, you will receive a competitive salary and
opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
