Senior Claims Examiner | Wilmington, DE

Detailed Information

  • Location: Wilmington, DE

  • Company: Chubb

to: Accurately evaluate and process claims based on relevant documentation. Evaluate claim submissions, determine policy benefits, and request additional information as required to finalize claims. Manage inquiries, escalations and pending files on claim decisions.

Provide exceptional customer service by promptly following up and collaborating with internal and external business partners to address concerns and/or questions. Build broad knowledge of the various online systems for claims processing, imaging and policy administration. Maintain appropriate documentation on all claim files and manage caseload in a timely manner while meeting quality standards and SLAs. Research, analyze,

and interpret policy language and state law as it relates to submitted claims. Communicate and collaborate effectively with Adjusters, Supervisors, and Managers to ensure service levels are met daily.

Recognize, prioritize, and escalate service and claims issues according to escalation guidelines. Support an environment of continuous improvement by offering ideas and suggestions to improve workflows and processes. Performs other duties as assigned. Requisition #: 1174tcv57hlu2

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