Location: Melville, NY
tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more complex repair cases, troubleshoot, and resolve issues at a higher level and may support additional products.
KEY RESPONSIBILITIES: Provides repair services to customers in a courteous and professional manner. May also provide installation services to customers on an as needed basis. Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services. Can work independently and manage all on site installation, repair
maintenance and test tasks. Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions. Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
Maintains and manages proper levels of inventory in van. May assist with other more junior technicians' assignments as required to ensure quality customer service is being provided Produces timely and detailed service reports. Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training. Complies with all OSHA regulations as outlined in the
OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments. Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing. Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
Complies with all terms of the Fleet Management Policy including maintenance and accident management policies. Participates in special projects and performs other duties as required. SPECIFIC KNOWLEDGE & SKILLS: 3 Level 1 Certifications determined by the ROM/ZOM based on business need Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc. ) Proven ability to administer timely and accurately (work orders, FSRs, Concur, e Time, RMA's, 2579 reporting, etc. ) Intermediate knowledge of hydraulics, mechanical and electrical systems GENERAL SKILLS & COMPETENCIES: Ability to lead installations Must work well independently Intermediate troubleshooting skills Proven ability to work with confidential information Ability to present preventative maintenance to customer Independent self-starter Intermediate computer skills Interpersonal/ communication skills Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA's, 2579 reporting, etc.
) Proven ability to work with confidential information WORK EXPERIENCE: Typically, 3 to 5 years of dental industry experience with demonstrated proficiency, strong mechanical background and customer service background.
Ideal candidate has experience troubleshooting, diagnosing and maintaining core dental equipment as-well-as dental digital imaging and other digital peripherals found in a dental office. PREFERRED EDUCATION: Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred. TRAVEL / PHYSICAL DEMANDS: The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed.
The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders. Vaccine Requirement Candidates for this requisition are required to be fully vaccinated against COVID-19 (i. e. 2 weeks after completing their initial COVID-19 vaccination series) and, if eligible, have completed one booster dose pursuant to state/local law. These standards and/or requirements may vary from those established by the Company. In some jurisdictions there may be an exception for those seeking a medical or religious accommodation.
If you require an accommodation, please inform the recruiter or hiring manager. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, interaction, interactionual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: /careers
Installation/Repair Jobs involve tasks related to installing new systems or equipment and fixing or maintaining existing ones. These roles are critical in industries such as construction, technology, and automotive, where skilled professionals ensure that machinery, electronics, and structures function correctly and safely. The key features of these jobs include hands-on problem-solving, technical expertise, and often, a requirement to interpret blueprints or diagnostic information. Workers in this field must be detail-oriented, proficient with tools and technology, and adaptable to various work environments, from residential settings to factory floors.
Installation/Repair Jobs involve tasks related to setting up, maintaining, and fixing a variety of equipment, machinery, or infrastructure. Technicians in this field often require specialized skills to work on electrical systems, plumbing, HVAC, or tech devices. The key characteristics of these jobs include problem-solving abilities, manual dexterity, technical knowledge, and often, the willingness to work in various conditions—whether in homes, businesses, or outdoor locations. Many of these positions demand on-the-job training or certifications, and they play a crucial role in ensuring the functionality and safety of the systems we rely on daily.
Installation/Repair Jobs involve tasks related to installing new systems or equipment and fixing or maintaining existing ones. These roles are critical in industries such as construction, technology, and automotive, where skilled professionals ensure that machinery, electronics, and structures function correctly and safely. The key features of these jobs include hands-on problem-solving, technical expertise, and often, a requirement to interpret blueprints or diagnostic information. Workers in this field must be detail-oriented, proficient with tools and technology, and adaptable to various work environments, from residential settings to factory floors.
Installation/Repair Jobs refer to occupations focused on setting up, maintaining, and fixing mechanical, electrical, and technological systems or equipment. These jobs typically require technical skills, problem-solving abilities, and hands-on expertise. Workers in this field often travel to various locations, work with tools, and follow safety protocols to ensure proper function of devices and machinery. Their work is essential in keeping homes, businesses, and industry running smoothly, making them integral to infrastructure and customer satisfaction.
