IT Support Analyst | Atlanta, GA

Detailed Information

  • Location: Atlanta, GA

  • Company: Southern Company

include Infrastructure Services change management, TS Core process flow and project support as required to support the operational goals of the Telecom Services Core organization. Continuously monitor and analyze workflow processes to identify areas for improvement and optimization Collaborate with cross-functional teams to drive innovation and implement new technologies and processes Develop automation strategies to streamline and optimize workflow processes Develop initiatives to automate manual processes and reduce the need for human intervention Create and update telecommunications drawings, documentation, and production configurations Job Requirements Experience, Knowledge and Skills Three

years minimum experience in telecommunications infrastructure Technical understanding of telecom networks, data networks, and other major applications that use Southern Company's transport network Experience with GIS, cartography, CAD and Visio applications Knowledge of BMC Smart IT/Helix is highly desired Knowledge of infrastructure components Knowledge of telecommunications equipment and facilities Knowledge of the IOC and IPTA teams Knowledge of infrastructure change management Ability to effectively organize tasks, manage multiple priorities and meet scheduled deadlines Ability to negotiate with and influence others Ability to build relationships and work in a team atmosphere Proven track

record in telecommunications support, process, and automation ideation Strong analytical skills Professional oral and written communication skills Ability to analyze information from multiple sources Ability to communicate and work with all levels of management, and other internal and external groups Ability to effectively create presentations and lead meetings Ability to effectively utilize Office 365 Ability to effectively utilize software-based tools such as SOLID, APART, TBMS, Visio and MS BI.

Must demonstrate Southern Company's 'Our Values' Work Location and Hours: The successful candidate must have a reliable internet connection capable of >5Mbps The successful candidate will be allowed to work remotely in a hybrid mode There will be occasional travel required for face-to-face training and meetings The successful candidate must have the ability to report to an office location at any given time Successful candidate must reside in AL, GA, MS, or IL within commutable distance of a company facility PDN-9ad1c932-0d9f-43a3-86dd-d64eebabfb66

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