Location: Anaheim, CA
Company: WCU Wescom Central Credit Union
protocols. Provides technical guidance and support for networking and telecom staff. Conducts system analysis, industry research and proposes design upgrades to keep systems current with changing technologies. The position requires skills for building relationships with internal clients, including peer IT groups and staff.
The position also requires analytical skills for investigation and reporting, as well as leadership skills for development of systems that support the employee and members needs for communications and security. ESSENTIAL POSITION FUNCTIONS: Design and develop networking, security and communication systems, making specific determinations regarding system design and performance.
Respond promptly and professionally to production problems for supported systems and applications. Conduct system analysis and configuration, with limited support from professional consultants, to keep our systems current with changing technologies.
Analyze, design, coordinate and supervise the deployment of network and telecommunications' systems to form a basis for the solution of information processing problems. Analyze system specifications and translates system requirements to task specifications for IT staff. Responsible for analysis of current network, security and telecommunications applications and systems including performance diagnosis and troubleshooting of problems, as well
as designing solutions to problematic communication and networking issues.
Configures, edits, and troubleshoots new systems and configurations for assigned projects, including secure data throughput. Documents configuration consistently throughout the deployment and support process by documenting design, special installation or support instructions, and any changes made in configurations. Responsible for utilizing tools and equipment involved in performance of essential functions of networking, security and telecommunications systems, including testing and measuring instruments. Ability to maintain positive internal and external client interactions.
Research and recommend network management and support tools to management. Provide assistance to testers and support personnel as needed to determine system problems. Review, to the extent possible, changes in networking and telecommunications environment that will affect communications performance. Provide recommendations to Sr. management concerning issues of network topology, security settings or telecommunications performance. OTHER POSITION RESPONSIBILITIES AND DUTIES: Attends regular staff meetings, prepares brief correspondence and reports, verbally communicates technical information, makes presentations to groups outside immediate work area, develops and documents procedures, follows up and researches questions and needed information, interacts with managers and senior management from different credit union clients on a regular basis.
Interacts with networking and server support staff. EDUCATION AND EXPERIENCE: Bachelor's Degree and six to eight years of experience in network, security, telecom or IT systems development. Equivalent experience level may offset educational requirement. Must demonstrate a good working knowledge of moderately complex systems, including experience with EIGRP, F5, Palo Alto, BGP, OSPF, SD-WAN, VPN, IDS, IPS, TACACS, RSA.
Professional certifications such as CCNP, CCIE, MCSE or security certifications preferred. OTHER SKILLS AND ABILITIES: Ability to solve problems quickly and completely. A solid understanding of networking/distributed computing environment concepts including emerging software defined networks and CCaa S systems. Solid understanding the principles of routing, firewalls and phone system configurations and programming. Possess excellent communication skills, with an emphasis on verbal and written communication. Ability to multi-task and stay organized in a dynamic work environment.
Participate in development of long range planning for new projects and environments. Experience and ability to teach or instruct co-workers. Providing advice, training and technical support for various projects. Working closely with management team in evaluating current systems and making decisions on future networking and telecommunication processes. As new technologies emerge and impact our systems, expected to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems.
Expert knowledge of networking, security protocols, telecommunications systems and deployments. Ability to work productively in a team. Knowledge of writing technical documents, configuration drawings, network management tools and networking technology Ability to determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures. Good knowledge of data security and encryption. Demonstrated ability to use standard computing tools: Word processor, spreadsheet, browser, email, and file compression software. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rates, ratios and percent and to draw and interpret bar graphs. Ability to work on complex mathematical equations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell.
The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee. The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.
The noise level in the work environment is moderately quiet. It is a non-smoking environment. The above job requirements are representative of minimum levels of knowledge, skills and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.
PDN-9acfb3eec8-bd08-a187a5ce5f23
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
goal. The candidate will work in a small team, at our corporate office in Anaheim, and support 300+ users (both onsite and remotely for branch offices) throughout the United States. Minimum Requirements: Minimum 2+ years IT support experience in Helpdesk/Technical support environment Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred) Installation, upgrading, troubleshooting, and repairing of Windows OS Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.
Scanning/cleanup of viruses, spyware and malware. Basic networking experience
with DHCP, DNS, and using tools like " ping" to troubleshoot basic connectivity problems. Ability to support end-user software applications (off-the-shelf and proprietary) Ability to troubleshoot basic network printer issues.
In addition to the requirements above, the ideal candidate will have/be: Great customer service skills Great verbal and written English communication skills. Great support skills over the phone Desire to be helpful at all times to end-users and other IT staff Above average multi-tasking skills and abilities. Neat in physical and dress appearance. Maintain professionalism at all times even if the end-user doesn't. Excellent troubleshooting and problem solving
skills and abilities. Experience with creating and deploying PC images (Acronis, Ghost, etc) Experience with remote support software (Screen Connect, RDP, VNC) Experience with Helpdesk ticket tracking systems (Spiceworks, etc).
Ability to lift/move 50 pounds such as computers, printers, fax machines Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions. Ability to troubleshoot client-side MS email/exchange problems. Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus Beneficial Education and Experience: Microsoft certifications Backup concepts Anti-virus software VMware and virtualization Microsoft Office and Sun/Oracle Open Office Please include a cover letter along with your application.
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