Information Technology Specialist (CUSTSPT) NF-04 | Fort Knox, KY

Detailed Information

  • Location: Fort Knox, KY

  • Company: United States Army

delivery of Information Technology customer support services Participates in the planning and delivery of a full range of Information Technology customer support services to the organization Identifies and resolves issues and problems Prepares and updates manuals, instructions, and operating procedures.

Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate Presents formal and informal training to customers Reports, responds to and resolves customer requests Applies information

security and information assurance policy, principles and practices Requirements Conditions of Employment Direct Deposit and Social Security Card is required.

Meet qualification/eligibility/background requirements for this position. A one year probationary period may be required. Satisfactorily complete an employment verification (E-Verify) check. Qualifications Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: - Participating in the planning and delivery of a full range of IT customer support services; - Installing, configuring, upgrading and trouble shooting hardware and software components; - Presenting formal and

informal training and assistance to customers; - Reporting, responding to, and resolving customer requests.

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Applicants can claim the following eligibilities: NAF Priority Consideration - Business Based Action NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF) NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE) NAF Priority Consideration - Outside Applicant Veteran (OAV) NAF Priority Consideration - Parent of a Veteran (OAV) NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV) Your completed application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your qualifications for the skills needed to perform the duties of the position as described in this vacancy announcement.

The documents you submit MUST support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of " not qualified" or " incomplete application" and you will not receive further consideration for this job. Required Documents The following documents must be submitted with your application: Resume The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference: Cover Letter DD-214/ Statement of Service DA Form 3433 PCS Orders Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action PDN-9acdcaef-57ce-bc9c43af873b

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