Location: Memphis, TN
Company: Sedgwick Claims Management Services
support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.
If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work Most Loved Workplace Forbes Best-in-State Employer IT Support Technician IT Professional Join us in delivering
cutting-edge technology solutions for the world's best brands. Apply your IT knowledge and experience to solve complex and constantly evolving technology challenges in the context of an energetic, entrepreneurial culture.
Work on Sedgwick's industry-leading proprietary technologies and platforms - with like-minded technology experts aligned on the same goals. Deliver innovative customer-facing technology solutions to clients who represent virtually every industry and comprise some of the world's most respected brands. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Take advantage of a variety of professional development opportunities
that help you perform your best work and grow your career.
Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. PRIMARY PURPOSE OF THE ROLE: To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution. ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver results, are customer oriented and naturally empathetic.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE Maintains intimate knowledge of Active Directory, Microsoft Office Applications, and company workflow and processes as needed to solve support related issues. Has a good knowledge and understanding of application security. Some knowledge and/or experience in role-based access control methods. Provides moderate to complex support to colleagues for access to internal proprietary systems. Provides moderate to complex troubleshooting and software development issues as needed.
Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. An understanding of Service Now is preferred. Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Bachelor's degree from an accredited college or university preferred. Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with Active Directory. Excellent customer service skills Proven understanding and knowledge of quality Good knowledge of service center processes and procedures PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Good judgment and discretion skills Ability to manage multiple projects and set priorities Ability to work in a team environment Ability to meet or exceed Performance Competencies Ability to complete required number of monthly quality monitors TAKING CARE OF YOU Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.
#Active Directory #Access Management #Technical Support Work environment requirements for entry-level opportunities include - Physical: Computer keyboarding Auditory/visual: Hearing, vision and talking Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
You may be just the right candidate for this or other roles. Requisition #: R448716ahf9io63
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IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
