Desktop Support Technician | Alabaster, AL

Detailed Information

  • Location: Farmington Hills, MI

  • Company: Vui

tasks, the Digital Workplace Technician plays a key role. Additionally, the Digital Workplace Technician works directly with end users to answer questions and ensure devices are working correctly. Excellent Customer Service skills are essential for this role at all levels of competence.

Roles & Responsibilities PC? Installs, configures and maintains equipment in the computing environment? Provide Level 2 and Level 3 level troubleshooting for the devices and supporting infrastructure? Anticipate user needs and incorporate them into the overall support plan and activities? Organize and coordinate work related to PC replacement, new hire and off board processes? Identify research and resolve

technical problems? Document and track issues through resolution Software? Install, configure and troubleshoot software utilizing manual and automated installation techniques?

Familiar with applications designed to manage large environments? Able to learn and effectively utilize new applications and tools? Operating systems Windows (Mac desirable but not required)? System Center experience SCCM - client imaging? Active Directory Group management and scripts? Scripting Power Shell and others to automate tasks? Microsoft Office, Outlook, Skype and Exchange? Computer Networks (wired and wireless)

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