Location: Minneapolis, MN
Company: Randstad Sourceright
technologically innovative, projects-based global P&L protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of the Global Fire Products business of Carrier and has a global footprint with manufacturing sites in the U.
S. and sales presence in all key geographies. We're seeking an established professional in Product and Technical Service. Responds to customer calls, provides remote over the phone training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance. KEY RESPONSIBILITIES - Responds to customer calls, develops appropriate documentation and response
plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements. Uses technical knowledge to troubleshoot basic customer issues.
Performs data mining, gathers, and analyzes data to improve efficiency in products and technical services. May resolve customer problems in a technical call center/service center environment or through customer escalation. Utilizes ERP systems like JDE, Salesforce, Jira, and 8D prism to capture customers technical problems and Det-Tronics solutions REQUIRED QUALIFICATIONS - HS Diploma or GED 2+ years of experience in customer technical support. PREFERRED QUALIFICATIONS - Bachelor's Degree 2+ years of customer service. Sales Force JDE Experience troubleshooting complex electrical technical systems. PDN-9ac19ef6-6d68-4dad-95ed-f791f51b4a2a
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
