Location: Rochester, NY
Company: Eclaro
up to the challenge, then take a chance at this rewarding opportunity! Position Overview: Hands on and face to face support for End User Computing, with some site server and network service tickets and duties. Should be able to function independently to perform day to day level 2 Break/fix operations, providing support for incidents, requests, and IT projects and enhancements.
Required to uilize Corporate IT problem Ticketing system to enter, track, and resolve service calls. Act as a point of escalation and Liaison with Business units. Responsible for the immediate troubleshooting of priority Technical Issues and tickets impacting user base. Research, and resolves trending technical
problems specifically impacting user base, by collecting relevant data, identifying, and evaluating options and suggesting a course of action. In this role, should be highly analytical and able to understand business needs.
Responsibilities: EUC, Server & Telecom Provide technical assistance and support / Break-Fix Configure and troubleshoot computer systems, PC / Server / Telecom hardware, software, and other computer applications. Installing and configuring Company Image on computer systems Enforce hardware and operating system standards. Updating the company Knowledge base with tech tips and brief documents Responsible for the immediate troubleshooting of Urgent Technical Issues Research,
and resolve technical problems. Other Responsibilities: Providing technical support on-site or via remote-access systems.
Offer Technical support to company staff and troubleshoot computer problems. Install and update company software and hardware as needed. Anticipate and report the cost of replacing or updating computer items. Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action Take care of the proper deployment of new OS updates and security patches Follow up on closed tickets to ensure customer satisfaction. Hands on support for on site server and network service requests On site asset management Project Work: Execute EUC project & tasks - deliverables on time and quality Required Skills: 3-5 years of experience: Need to be a team player, with excellent customer skills in a demanding high-volume manufacturing and technical site.
Drive and/or participate in process improvement initiatives. Need to have effective communication skills. Adhere to standard operating processes, procedures, and policies. Willing to meet people, find improvement opportunities. Excellent communication skills and problem-solving abilities are essential. Experience: 3-7 years of experience: Desktop/Server/Network field experience Dell, Mac hardware and support experience desired Strong Windows Operating XP, Win 7 Win10 Microsoft 0365 experience OSX, i OS & Android, and Intune or (MDM like) experience i Phone and Android Phones hardware support experience Windows Server Admin experience General VMware system admin skills Network support experience Analytical and problem-solving abilities/ troubleshooting If hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro If interested, you may contact: Ashly Velasco xyz X@ 646357xyz X Ashly Velasco Linked In Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, interaction, interactionual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
PDN-9ac19ef2-823a-4b41-bed9-88934c4e10d8
organization's Salesforce operating platform, including integration with Shopify and Marketing Cloud.
This position is also the liaison with the Zoo Society's primary IT providers. Duties Responsible for a suite of tasks daily (Salesforce checklist) for Salesforce integrity Daily monitoring of online transactions ensuring accurate syncing and data health Creation and testing of all Shopify products before they go live Assist Finance Department in ensuring month end reports are accurate.
Assist with trouble shooting of systems (e. g. ticket scanning at events) Assist with training to better support all SPZS staff Assist users in writing queries in Salesforce, and review and test
those queries for accuracy Serve as backup Salesforce Admin when the Systems Manager is not available. Primary liaison with Brite, working with them to ensure security of the Zoo Society's systems as well as ensuring staff hardware and software needs are met.
Oversee management of Vo IP phone system Coordinate sign out of shared Society equipment; laptops, and projectors not including items owned by other departments. When systems or software outages occur, be available to troubleshoot and find solutions to get the business operational. Assist with Zoo events when applicable. Includes evening and weekends as needed. Other duties as assigned. Qualifications: Minimum Associates Degree in
Information Systems or related field with minimum three years' experience.
Minimum of one year experience in a Salesforce environment Must be data-driven and have exceptional attention to detail Computer competency essential, including Microsoft Office 365 (including Teams and Share Point) Shopify and Marketing Cloud experience desired Speed and accuracy essential. Demonstrates strong data analysis ability, organization, dependability, and communication skills. Ability to work well with team members and switch tasks as need requires. Willingness to learn new skills and procedures, as well as follow documented procedures. Willingness to work flexible hours and shifts as needed.
Physical Requirements: Ability to work at a computer for extended periods of time. Some lifting Seneca Park Zoo Society is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please submit your cover letter and resume when applying for this position.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
