Location: Anaheim, CA
Company: Impact Networking
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
goal. The candidate will work in a small team, at our corporate office in Anaheim, and support 300+ users (both onsite and remotely for branch offices) throughout the United States. Minimum Requirements: Minimum 2+ years IT support experience in Helpdesk/Technical support environment Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred) Installation, upgrading, troubleshooting, and repairing of Windows OS Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.
Scanning/cleanup of viruses, spyware and malware. Basic networking experience
with DHCP, DNS, and using tools like " ping" to troubleshoot basic connectivity problems. Ability to support end-user software applications (off-the-shelf and proprietary) Ability to troubleshoot basic network printer issues.
In addition to the requirements above, the ideal candidate will have/be: Great customer service skills Great verbal and written English communication skills. Great support skills over the phone Desire to be helpful at all times to end-users and other IT staff Above average multi-tasking skills and abilities. Neat in physical and dress appearance. Maintain professionalism at all times even if the end-user doesn't. Excellent troubleshooting and problem solving
skills and abilities. Experience with creating and deploying PC images (Acronis, Ghost, etc) Experience with remote support software (Screen Connect, RDP, VNC) Experience with Helpdesk ticket tracking systems (Spiceworks, etc).
Ability to lift/move 50 pounds such as computers, printers, fax machines Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions. Ability to troubleshoot client-side MS email/exchange problems. Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus Beneficial Education and Experience: Microsoft certifications Backup concepts Anti-virus software VMware and virtualization Microsoft Office and Sun/Oracle Open Office Please include a cover letter along with your application.
Job Posted by Applicant Pro
