Junior Systems Analyst | Fort Collins, CO

provides user assistance with routine inquiries and problems such as hardware, software, and network operations. Responds to and diagnoses problems through discussions with users; includes problem recognition, research, isolation, and resolution steps. Typically, is able to resolve less-complex problems immediately while troubleshooting more complex problems through to resolution.

This position reports to the Service Desk Supervisor. The position is based out of the Fort Collins office with travel to jobsites around the Fort Collins metro area periodically required. Job Duties/Functions: Onboard and offboard users including account creation, permissions and hardware configuration. Provide

first line Service Desk support to the user community by answering questions related, but not limited to Microsoft Office 365 Suite, cloud-based accounts, desktop, network and telephone systems.

Provide support to end users on a variety of issues; identify, troubleshoot, and responds to end-user issues or requests; perform diagnostics using various tools; support includes but not limited to assisting with print issues, install, maintain, modify and troubleshoot hardware and software systems. Document, track and monitor all issues to ensure a timely resolution; test and verify fixes to ensure problem has been adequately resolved. Ensure a consistent response to problem resolution, service

requests, and status reporting. Escalate urgent problems to supervisor as necessary in a timely manner.

Utilize a ticketing system to log and manage trouble tickets, change requests and IT service requests. Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate. Assist management in creating and documenting IT Service Desk processes, procedures, workflows, and schedules in order to meet and/or exceed established service levels to our users. Continual backssment of Service Desk processes against industry best practices and refinement of processes as needed, reporting of Service Desk performance against established service levels, ongoing incident review and analysis, customer communication regarding ongoing incident status.

Manage customer relationships in a courteous and professional manner. Provide end user training for Service Desk engagement and IT policies and procedures. Position Qualifications: Minimum of 2 years technical experience in a desktop support environment Windows, Mac OS, i OS, M365 Office Knowledge of imaging software and concepts Strong competency in supporting PC, Laptop and Android/i Phone/i Pad Hardware and Software Experience using Service Desk software for issue tracking, asset tracking, knowledge base and service level reporting desired.

Strong problem-solving and logical analysis skills, as well as strong troubleshooting and diagnostic skills. Strong interpersonal skills-including strong verbal, written communication skills and excellent listening skills. Experience providing end user training for basic Service Desk engagement. The candidate must be able to interact with individuals at all organizational levels. Ability to gather, interpret information effectively and conduct research into a wide range of computing issues as required.

Solid organization skills; must be able to prioritize tasks - attention to detail is extremely important Proven ability to manage multiple projects, under tight deadlines, often with competing priorities and complexities. The candidate must be focused on customer satisfaction, excellent quality, and must be able to work independently. Experience in CMi C is a plus but not required. Knowledge of basic server and Domain Administration. Compensation Range The compensation for this position is in the range of $32 to $35 hourly (non-exempt) annually + full benefits. Please note your actual pay rate will be determined based upon your skills, knowledge and abilities including work experience - talk with your recruiter to learn more.

Insurance, and other benefit options that are offered include: all the important benefits you hope for, such as a generous paid time off program, a 401k plan, bonus program, health insurance (medical, vision and dental) and much more!

IT jobs, short for Information Technology jobs, encompass a broad range of roles focused on the creation, management, and support of computer-based information systems. These roles typically include software development, system integration, data analysis, network administration, and cybersecurity. The field is known for its fast-paced nature, constant evolution with emerging technologies, and high demand for skilled professionals. IT jobs often offer flexibility, competitive salaries, and opportunities for both technical and creative problem-solving. With technology being integral to virtually all industries, IT professionals can work in diverse environments from tech startups to large multinational corporations.

IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.

IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.