Location: Colorado Springs, CO
Company: Scooterbug Best Lockers
individuals to become a part of our team. Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. ENJOY GREAT BENEFITS!
HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Short-Term Disability, Long-Term Disability WORK/LIFE BALANCE: Holidays, Paid Time Off, Family and Medical Leave, Military Leave AND MANY MORE! WHAT WE ARE LOOKING FOR: The Field Technical Support
Technician provides accurate and timely technical support along with maintenance services for locker and mobility products located at various customer sites.
Trouble-shoots hardware and software and supports both internal and external customers. This position will execute technical service visits and installations of locker and mobility equipment in the region. Planning work routines, establishing performance metrics, quality control, training, documenting, and effective communication are key elements of the position. Partners actively with Technical Support on understanding, analyzing, and auditing service and installation visits. Focuses on providing excellent customer service both
internal and external, building strong relationships, safety, and best work practices with the goal of delivering exceptional results.
WHAT YOU'LL DO: Performs maintenance services for mobility and locker equipment. Including strollers, wheelchairs, ECV's, lockers and other allied equipment Executes and carries out all service trip maintenance plans for the area Ensures timely and accurate completion of routine ongoing maintenance reports. Reviews maintenance reports and uses them as tools for future development Monitors the creation and updates of all call tickets in assigned region, including logs and databases with detailed and timely information Partners with Regional Service Manager, Field Technician Supervisor, and Technical Support to ensure all necessary customer operations manuals, MSDS notebooks, and ECV manuals on site are current Ensures timely and accurate completion of trip project reports from direct reports which include TMI's, TMR's, status reports, etc.
Institutes service protocols at all the customer sites within the area, using it as a tool to improve communication and delivering targeted service Audits every project to ensure the work meets and exceeds the company standards. Works closely with the team on all projects to identify areas of improvement if any, making suggestions to the Reginal Service Manager and Field Technician Supervisor for solutions that can be included in any future service updates or service documentation Partners with Technical Support for documentation and assist with developing new material as required Adheres strictly to the Company's maintenance procedures, service routines, and schedules.
Partners with Regional Service Manager and Field Technician Supervisor on developing and monitoring service metrics Ensures service routines are being performed and quality standards are being met, based on defined service metrics.
Implements daily preventative maintenance standards Travels both domestic and international for installations, service support and trip audits based on business needs Exhibits the knowledge and ability to understand and achieve departmental goals Partners with the phone Technical Support on resolutions Leads Installation teams as needed Serves as the contact for all related support issues, providing advanced first level technology support Responds to support service issues and escalations Supports the Sales and Marketing teams on trade shows as requested Comply with all Company policies and procedures Performs other duties as assigned WHAT YOU'LL BRING: Associate degree or 5 years of experience in installing, configuring, and repairing personal computers (PCs), printers, and scanners 3+ years of supervisory and/or management experience 5+ years customer service experience in helpdesk or computer related industry traveling to customer sites and providing technical repair services Advanced knowledge and experience with Microsoft Office products and the following software packages: word processing, electronic spreadsheets, databases, schedulers/calendars, graphics/ desktop publishing, and communications.
Possess advanced problem-solving skills with current standard Windows operating systems. Possess advanced problem-solving skills with knowledge of network and desktop hardware and software Experience in troubleshooting of various types of 5- and 12-volt circuits by operating a voltmeter Fundamental basic understanding of RS-232 and RS-485 serial communication Fosters a close working relationship with: Site installation team, Technical Support, Sales management, Operations teammates, and Finance group Able to work outdoors in a variety of weather conditions (warm or cold, wet or dry) Mechanically inclined and mechanically oriented Exhibits a willingness to work a flexible schedule that includes weekends and holidays Exhibits a willingness to travel both national and international Maintains a professional attitude in a fast-paced environment Able to work independently and with other team members with little direct supervision Valid driver's license Work with us and turn your job into a job you'll love!
Job Posted by Applicant Pro
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
Alabama. We are a provider of Information Technology, Cyber Security, Systems Engineering, and Training services. POSITION LOCATION: Colorado Springs, CO Primary Responsibilities What will you do in this role? Serve as Sr. System Administrator and subject matter expert on a team that includes a Project Manager, Network Operations, Cybersecurity and professional services.
Conduct site surveys of data centers to observe conditions and the existing environment (ie. cabling, power, equipment racks, etc) and make recommendations based on project requirements. Interact with customer and coordinate with support teams on systematic enhancements or changes. Conduct design planning and develop
documentation on the new environment - design details/diagrams, materials required, configurations and architecture changes. Provide implementation details and test plans for upgrades or new installations.
Install and configure servers, virtual machines and SQL. Administer Active Directory Services, DHCP, DNS, GPO management. Apply DISA Security Technical Implementation Guides (STIGs). Create and update site administration documentation for long-term sustainment. Conduct testing with the customer to verify system functionality and adjust as needed. Monitor, organize, and work collaboratively with Network Operations, Cyber Security, and other Teams to optimize and collaborate solutions.
Provide system and application diagnoses to remediate issues while engaging other teams as needed.
CLEARANCE REQUIREMENT: •Must hold an active Secret security clearance with the ability to obtain Top Secret/SCI clearance. REQUIRED QUALIFICATIONS: Bachelor's and 6 years of experience or Master's and 4 years of experience in associated field; additional years of directly applicable experience may be accepted in lieu of a degree. Must have Comp TIA Security +CE certification at start date. Must have Server certification (i. e. Azure, Comp TIA Server+, Nutanix) or be able to obtain one in 30 days. Experience managing Microsoft Active Directory, GPO's management, Certificate Administration, and Domain Controller Functional services.
Knowledge of security policies and general vulnerabilities management. Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts. Preferred Qualifications: Bachelor's degree in the associated field. Proven knowledge of computer security principles and Do D security protocols. ITIL Foundations Certification. Excellent project, technical, interpersonal, presentation, and problem management skills. INSUVI, Inc. is an equal opportunity employer. Job Posted by Applicant Pro
