Location: Norco, CA
Company: Kros-Wise
log, and take corrective action to resolve each customer ticket within 24 hours or elevate ticket as needed. The contractor shall ensure that all network components are operational, and take corrective action to resolve issues with proper government approval.
The contractor shall ensure that all network systems are updated with the latest patches, and install patches as required by government lead. Candidate responsibilities include: Monitor and respond quickly and effectively to requests received through the help desk. Respond to customer queries in person, by phone, via email, the ticketing system, or via remote support Provide networking assistance and support for incoming concerns
and issues related to networking systems, software and hardware Maintain daily performance of network systems Work through the problem-solving process with employees, empowering them to do the same in the future Run diagnostic problems to resolve problems Must have at least 2 years of experience in an enterprise network level environment using CISCO routers, switches, ISE and ASA firewalls.
Must have one (or more) of the following Cisco (OEM) IT certifications: Cisco Certified Network Associate (CCNA) Enterprise Cisco Certified Support Technician (CCST) Networking Must have an Information Assurance Technician (IAT) Level II such as a Security + CE certification which will meet the 8570.01M CSWF Requirements.
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
the ticket. The candidate shall provide daily support of the unclassified Vo IP endpoint devices, ensuring that all devices are operational. The candidate shall check the daily ticket log and complete action to resolve the issue. The candidate shall ensure that all configurations meet the various security guidelines and are backed up.
The candidate must be able to resolve issues related to the functionality of Cisco IP Telephony. Additional responsibilities: Conducts site surveys and meets with other department contacts to plan and coordinate new and upgraded cabling and telecommunications equipment for large and complex systems. Contractor shall identify and update the locations of all
IT infrastructure drops on provided floor plans, label all jack locations identified using provided specifications. Identify the location of both sides of all IT infrastructure drops to include both the work area outlet and the communication room/patch panel.
Notify government POC promptly of any IT drops locations that they are unable to find and have knowledge of IT infrastructure. Shall perform duties in compliance with industry best practices, BICSI methodologies, standards, and codes. Must have at least (2) or more years of experience in an enterprise network level environment using Cisco Unified Call Manager applications. Must have the 1 or more of the following IT certifications
or the industry equivalent: -BICSI Installer 1 (INST1) Certificate -BICSI Installer 2, Copper (INSTC) Certification -BICSI Installer 2, Optical Fiber (INSTF) Certification -Cisco Certified Network Associate (CCNA) Enterprise -Cisco Certified Support Technician (CCST) Networking Must have an Information Assurance Technician (IAT) Level II such as a Security + CE certification which will meet the 8570.01M CSWF Requirements.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
tools, and delivery of end-user training for the Aloha POS Table Service V.12. X application software package and related computer hardware. We also use Compeat-Ctuit Radar for above-store reporting, and have a great portfolio of bespoke applications that support our business operations.
Leve l Experienced Job Location Spearmint Rhino Corporate Office - Norco, CA Position Type Full-Time Education Level 2 Year Degree Salary Range $29.00 - $32.00 Hourly Job Shift Day Shift Job Categories Information Technology
