Location: Syracuse, NY
Company: Pyramid Management Group
being ahead of the curve. Replacing outdated anchor stores and retail tenants with hotels, luxury spas, vibrant entertainment venues, restaurants, fitness centers and residential complexes. And we're just getting started. At the core of our success: our people.
And an energetic workplace environment that rewards hard work and success with a culture that fosters growth and sparks new ideas every day. If you're a self-starter, fearless and ready to play an active role in one of the largest transformations our industry has ever seen.join us. And be a part of WHAT'S NEXT. THE ROLE: We're on a mission to find our next great Help Desk Support Analyst (onsite) at our corporate headquarters in
Syracuse, NY. If you want to work in a fast-paced setting, enjoy working with a team of talented professionals and thrive in an environment where you can make an immediate impact, this is the opportunity for you.
The Help Desk Support Analyst role is critical to the success of the day-to-day IT operations of our corporate office. From answering employee inquiries, diagnosing technical problems, and troubleshooting issues to find solutions, help desk analysts are the first point of contact for employees seeking assistance, and must be able to quickly and effectively resolve issues to ensure employee satisfaction. As a Help Desk Support Analyst, you'll work with the Director of Information
Technology and the Manager of Information Technology, as well as the Manager of Systems Development, to provide technical support to end users.
You'll help with a range of IT-related issues, from troubleshooting software and hardware problems to answering employee questions. It's a rewarding role where you can make a real difference by helping people get the most out of their technology. Make no mistake, we will provide all the tools, resources and mentoring you need to not only be successful, but confident in your critical role as Help Desk Support Analyst. What Will You Do? As a Help Desk Support Analyst, you'll provide technical support to end users on a variety of Information Technology related issues including but not limited to Desktop/Laptop Hardware Support, Desktop/Laptop Operating System Support for Windows 7, Windows 8/8.1, and Windows 10, as well as Mac OS Desktop application Support for Microsoft Office 2013, 2016, and 2019 and Office 365, Microsoft Teams, Microsoft Access Databases, Adobe Acrobat, Microsoft Edge/Internet Explorer, and Google Chrome.
Cloud-based application support for Pyramid's financial application and CRM systems Mobile Device Support for mobile devices including i Phone, Android, and tablets Responsible for multifunction printer/copier support including hardware, software network diagnostics and repair, as well as coordinating with 3rd party vendor support on correcting more serious issues.
Perform administrative tasks including user onboarding/offboarding, password resets, office moves, group permissions and distribution list updates, single file restores Implements telephone system programming changes Troubleshoot network connectivity issues related to Wi Fi, VPN, and L1 physical network Individual will also be responsible for working with other departments on capturing information and getting this information into the companywide Document Management System working closely with back office administrators in this process.
Assist administrators in back-office operations such as switch and router configuration, server (physical and virtual) and storage administration. IDEAL CHARACTERISTICS: Associate's Degree in a related field; minimum of 0-2 years of experience in Information Technology Self-starter Entrepreneurial drive Team player hungry for success Job Posted by Applicant Pro
algorithms, system requirements, and design specifications Decompose system level designs to provide design direction to software, firmware, hardware, and test engineers Interact with stakeholders both internal and external to the organization to ensure customer satisfaction Perform system simulations, modeling, and data analysis (via MATLAB and/or Python) Support integration of new designs, including field demonstration at customer events What You'll Bring Bachelor's degree in electrical engineering, computer engineering, computer science, physics, or a relevant degree At least three years of experience in systems engineering, data analysis or digital signal processing Strong technical
written and oral communications, interpersonal and organizational skills Some travel required (10%) to provide support for field tests, demonstrations and customer meetings Must be U.
S. citizen Preferred Skills Experience in the design and development of complex radar, communication, and/or electronic warfare systems, including system-of-systems Experience working on a diverse mix of program types, from early research and development through full product development efforts Experience with Model Based Systems Engineering (MBSE) Experience working in the defense industry Experience working with a geographically diverse engineering team What Sets SRC, Inc. Apart? SRC, Inc. is a
not-for-profit research and development company that combines information, science, technology to deliver innovative, advanced defense solutions and products that are redefining possible®.
Our commitment is to our employees, our customers, and our communities, not the bottom line. We are committed to ensuring an inclusive and equitable workplace for all our employees. When you join our team, you'll collaborate with more than 1,300 engineers, scientists and professionals - with 20 percent of those employees having served in the military - helping to keep America and its allies safe and strong. Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $82,000 to $104,000 annually.
The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website. Equal Opportunity Individuals seeking employment are considered without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, status as a protected veteran, or disability. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Learn more about SRC: About Us Employee Benefits Diversity, Equity & Inclusion Awards & Recognition Security Clearance Location Syracuse, New York Herndon, Virginia Fairborn, Ohio San Antonio, TX Employment Type Full-Time Salaried Experience Required 3+ Years Education Required Bachelors Degree Security Clearance Requirement Must meet eligibility requirements Travel % 10
and unmanned aircraft systems (UAS) technologies for the intelligence and defense communities. What You'll Do Work collaboratively with on-site and distributed cross-discipline project teams to support the development of new products Support the development and execution of automated unit, integration, and regression tests across our diverse products Support the development and execution of manual integration and regression tests where appropriate Execute engineering dry runs and formal customer testing (on-site and off-site) Perform data analysis, support trade studies, and prepare test briefings What You'll Bring Bachelor's degree in computer science, electrical engineering, physics,
or related fields At least three or more years of experience with systems integration, test plans, and test procedures Applied knowledge and experience with Python or other scripting languages Ability to work in a fast-paced environment, think independently, and overcome technical challenges Ability to clearly communicate abstract concepts to team members verbally and in writing Strong analytical and teamwork skills Must be U.
S. citizen Ways To Stand Out- Preferred Requirements: Experience with test automation software and development Experience with radar or EW concepts Experience with PNT concepts Exposure to development tools such as JIRA, Bamboo, Confluence and Sharepoint
What Sets SRC, Inc. Apart? SRC, Inc. is a not-for-profit research and development company that combines information, science, technology to deliver innovative, advanced defense solutions and products that are redefining possible®.
Our commitment is to our employees, our customers, and our communities, not the bottom line. We are committed to ensuring an inclusive and equitable workplace for all our employees. When you join our team, you'll collaborate with more than 1,300 engineers, scientists and professionals - with 20 percent of those employees having served in the military - helping to keep America and its allies safe and strong. Total compensation for this role is market competitive.
The anticipated salary range for this position based out of Syracuse, NY is estimated at $84,000 to $105,000 annually. The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website. Equal Opportunity Individuals seeking employment are considered without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Learn more about SRC: About Us Employee Benefits Diversity, Equity & Inclusion Awards & Recognition Security Clearance Location Syracuse, New York Employment Type Full-Time Salaried Experience Required 3+ Years Education Required Bachelors Degree Security Clearance Requirement Must meet eligibility requirements Travel % 10
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
