Location: Queensbury, NY
Company: Stored Technology Solutions
like minded people to join our family. Everyone at Stored Tech knows that our first priority is to delight our clients. In this position you will be a member of the team that is responsible for triaging client requests through our MSP Service Desk. The MSP Coordinator manages the call queues and assigns tickets based on MSP engineering workloads and experience.
In addition, maintains workflow of engineers to provide excellent customer service for those who utilize Stored Tech as a remote Managed Services Provider. This position requires some basic technical knowledge with the comfort and ability to learn. Job Responsibilities Auxiliary phone support. Ability to distribute and assign incoming
calls and tickets based on engineer's ability and workload. Demonstrate initiative, independent judgment and utilize established procedures to address client needs.
Full understanding and knowledge of Stored Tech's service offerings. Adapt to a rapidly changing work environment, manage competing demands, and can deal with frequent change, delays, or unexpected events with full ownership. Work dynamically across departments interfacing with IT Engineers, IT Project Engineers, Project Managers, and Account Managers. Growth opportunity to work towards an IT Engineer Level 1 role. Assist with Service Delivery metrics and reporting. Assist with client onboardings (client phone calls, interactions,
expectations, and follow-up). Assist with past due tickets to find next steps, client engagement, pushing of the engineers, etc.
Communicate with engineers who are doing on-site support calls to make sure they have the required back-office support and that the time arranged with the client is still being met. Qualifications Customer service skills including voice and email etiquette. Ability to work across teams, groups, and functions and to build strong relationships internally and with our clients. Dependability and professionalism. Knowledge of and prior experience using Excel, Word, and Power Point. Ability to work 8 hours sitting, speaking on the phone, and using a computer.
Strong communication skills. Ability to thrive in a team environment. Attention to detail. Ability to delight the customer - 100% of the time. Outstanding organizational skills.
like minded people to join our family. The role of Systems Engineer II is to troubleshoot computer related hardware and software for multiple clients that utilize Stored Tech as a remote Managed Services Provider. The position requires expertise in IT end user support with a focus on delighting the client!
Your experience in delivering IT solutions that work the first time will be the key to your success. Job Responsibilities The expected work week is M-F 8AM-5PM The ability to perform emergency maintenance and escalations outside of these hours as needed. Day-to-day phone support. Ability to support a broad customer base (government, health care, medical practice, construction, etc.
). Ability to shift quickly and comfortably between broad technology platforms. Required on-call 8-week rotation for after-hours support. Ability to lift 50 lbs. Onsite client visits may be occasionally required (5-20% travel).
Accurately document client infrastructures, manage system configurations, create flowcharts, diagrams, manuals and other documentation. Setup new computer hardware and software. Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Manage assets and endpoints through Kaseya RMM. Delight the customer while supporting either remotely or in-person/onsite. Demonstrate initiative, independent judgment and utilize established
procedures to address client needs. Ability to work 8 hours sitting, speaking on the phone, and using a computer.
Excellent verbal and written skills. Expected to be a subject matter expert of our clients' infrastructure and environment. The ability to see through the unknown and draw clarity efficiently to urgent situations. Full understanding and knowledge of Stored Tech's service offerings and the ability to work as a pre-sales technical resource. Adapt to a rapidly changing work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events with full ownership. Work dynamically across departments interfacing with IT Project Engineers and Account Managers.
Expected to lead and provide an escalation point for IT Engineers Level I & II. Typically handle fewer tickets, but they usually require research, root cause analysis and are substantially more complex troubleshooting across systems, i. e. virtualization, servers, networking, and security. Technical Competencies: Experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, Mac OS, Linux). SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup. Solid understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols.
The ability to meaningfully triage third party support for Software/Application issues. User creation and maintenance utilizing Active Directory and Group Policy Management. End user printer troubleshooting and set up. Troubleshooting client Wi Fi issues. Experience running and terminating cable is a plus. Experience in configuration, deployment, and troubleshooting of routers, switches and firewalls. Familiarity with Microsoft Azure and Intune Services. High level network assistance and troubleshooting. Qualifications 3-5 years of experience in the field or in a related area.
Understanding/exposure to working in an MSP/customer service model. Ability to work across teams, groups and functions and to build strong relationships. Strong communication and organizational skills. Weekends and off-hours will be needed based on projects. Ability to thrive in a team environment. Attention to detail. Proven ability to delight the customer – 100% of the time.
clients. In this position you will be a member of the team that is responsible for triaging client requests through our MSP Service Desk. Your experience in delivering IT solutions that work the first time will be the key to your success. The position requires expertise in IT end user support with a focus on delighting the client!
TECHNICAL COMPETENCIES: 1-3 Years experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, Mac OS, Linux) SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup Basic understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols Experience in configuration, deployment, and troubleshooting of routers,
switches and firewalls The ability to meaningfully triage third party support for Software/Application issues User creation and maintenance utilizing Active Directory and Group Policy Management Familiarity with Microsoft Azure and Intune Services End user printer troubleshooting and set up Troubleshooting client Wifi issues Experience running and terminating cable Key Responsibilities: Clearly communicate with clients in order to provide them excellent customer service while fixing their computer issues in a timely manner that works for the client.
Manage assets and endpoints through Kaseya RMM Delight the customer while supporting either from office or in-person/onsite Work closely
with other engineers to assure required dependencies are being met Effectively communicate and troubleshoot issues that arise to ensure customer expectations are met Accurately document client infrastructures, manage system configurations, create flowcharts, diagrams, manuals and other documentation Demonstrate initiative, independent judgment and utilize established procedures to address client needs.
Support, install, configure and upgrade network operating systems and applications using standard industry best practices Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any task COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Strong planning and organizational skills Proven ability to delight the customer – 100% of the time Excellent interpersonal skills. Openness to others' ideas and willingness to try new things Effective time management and critical thinking in order to use time most efficient Problem solving skills to include the ability to identify and resolve problems in a timely manner as well as owning the issue from problem to solution Ability to successfully present information Exhibits the flexibility to adapt to a rapidly changing work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events Attention to detail Ability to thrive in a team environment Work dynamically across departments interfacing with IT Project Engineers and Account Managers
under the supervision of a licensed dentist in accordance with Article 133 of the Education Law. Additional responsibilities can be found below: Core Job Responsibilities Under the general supervision of a licensed dentist, performs services which may include: removing calcareous deposits, accretions and stains, including scaling and planing of exposed root surfaces indicated for a complete prophylaxis; applying topical agents indicated for a complete dental prophylaxis; removing excess cement from surfaces of the teeth; providing patient education; placing and exposing X-ray films; performing topical anticariogenic agent applications, including but not limited to topical fluoride applications,
and performing topical anesthetic applications; polishing teeth, including existing restorations; taking medical history including the measuring and recording of vital signs; charting caries and periodontal conditions as an aid to diagnosis by the dentist; applying pit and fissure sealants; and applying desensitizing agents to the teeth.
Complies with applicable regulations, policies and procedures. May perform other duties under the personal supervision of a licensed dentist. Perform other duties as required. Education/Experience Requirements Required: High school diploma Completion of an American Dental Association accredited dental hygiene program. Licensure/Certification Requirements
Required: Valid NYS Dental Hygienist license Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), interactionual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 88427Department DENTAL HEALTH CENTERShift Days Shift Hours Worked 7.50FTE 0.8Work Schedule GENERAL BENEFITSEmployee Status A2 - Regular 60 Hours Union Non-Union Pay Range $22 - $39 Hourly For more details: jobs-search.
org/dental-hygienist_hartford-c440091/dental-hygienist-full-time-days-hartford_i1961774847
Route 9, Queensbury, New York 128041st Advantage Dental-Queensbury is looking for a Full-Time Licensed Dental Hygienist to join our team. Expected Schedule: Tuesday-Friday 7:30am-4:30pm. Competitive Pay. We offer excellent benefits, bonus opportunities, and over 200 CE's!
About 1st Advantage Dental-Queensbury1st Advantage Dental-Queensbury, like each Heartland Dental supported office, is unique to the community and the patients they serve. With the support of a practice manager, a highly trained team on site, coupled with a vast network of experts across the nation, you’ll be completely connected to all the resources and support of Heartland Dental. Join a 13 person team that thrives
on collaboration, communication and community We’re located at 1092 State Route 9, Queensbury, New York 12804We are looking for a motivated hygienist who is positive, loves to have fun and is hard-working!
What You’ll Gain Competitive benefits including health insurance and retirement savings plans, six paid holidays and PTO (paid time off)Continuing education to provide you opportunity to develop your full potential and enhance your clinical skills to provide education and care to your patients. Access to an expansive network of mentors with 1:1 hygiene mentorship support and networking opportunities available at your fingertips. Unparalleled business support and the highest quality
supplies and labs to deliver exceptional patient care. Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential Minimum Qualifications Current dental hygienist license in New York and an Associate’s or Bachelor’s degree in dental hygiene.
Excellent working knowledge of dentistry, dental hygiene procedures, dental patient screening and medical history documentation CPR Certification Preferred Experience New Grads are encouraged to apply! Experience using Velscope, Diagnodent, digital scanner, digital x-rays and electronic medical record systems Desire to continue learning and grow clinical skills to meet needs of patients and provide preventative care and overall maintenance of patients’ dental health Clinical needs as required by office Physical Requirements Ability to perform essential duties as deemed necessary by the Office/ Doctor/ Heartland Dental with or without reasonable accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting and standing Must be able to lift and carry up to 45 pounds at times Availability to attend virtual training sessions (or in-person) periodically throughout the year At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. COVID-19: The Company and supported offices comply with all local, state and federal regulations. Employment is contingent upon an individual's continued compliance with regulations and Company policy, including COVID-19 vaccination or testing. For more details: jobs-search. org/dental-hygienist_queensbury-c440322/dental-hygienist-queensbury_i1960773029
