Location: Greenwood Village, CO
Company: Yield Solutions Group
to resolve complex technical issues. We are looking for a proactive leader who can thrive in a fast-paced environment and ensure the highest level of customer satisfaction. Key Responsibilities: Manage and lead the IT support team, providing guidance, mentoring, and professional development opportunities Prioritize, assign, and monitor support tickets to ensure timely and effective resolution of technical issues Coordinate with other departments to resolve complex technical issues and implement effective solutions Develop and maintain IT support policies, procedures, and documentation to ensure consistency and efficiency in service delivery Analyze support metrics to identify trends, areas for
improvement, and opportunities for increased efficiency Collaborate with vendors and external support providers to maintain hardware, software, and network infrastructure Participate in the development of IT strategy and contribute to the continuous improvement of our IT infrastructure Ensure the security and integrity of company data and systems through regular monitoring and maintenance Required Qualifications: A minimum of 5 years of experience in IT support, with at least 1 year in a managerial role Strong technical knowledge of hardware, software, and networking technologies Proven experience in managing and mentoring technical support teams Excellent problem-solving skills and the ability
to work well under pressure Exceptional interpersonal and communication skills, with the ability to effectively interact with individuals at all levels of the organization Strong organizational and time-management skills, with the ability to prioritize tasks effectively ITIL, Microsoft, Cisco, or other relevant certifications are a plus About Yield Solutions Group Yield Solutions Group is a 7-year-old Denver startup based in Greenwood Village.
We are a premier provider of aggregated lender auto-refinancing through our consumer engagement entity, Refi Jet. Our platform allows us to provide a comprehensive, educational service to assist consumers in identifying and obtaining optimal refinancing for their vehicles.
We are adding amazing team members to help us improve our microservices, automation, analytics, and user experience for our employees and consumers. Our team members enjoy: Competitive salaries, paid time off, and talent growth plans. Medical, dental, vision health benefits 401k plan Amazing location with great commuter routes and free parking Fun, lively culture A variety of snacks and stocked goodies, team lunches and more
are also responsible for monitoring customers' systems, software and networks. Essential Functions Tier 1 level troubleshooting of customer systems. Maintain solid customer relationships by handling questions and concerns with efficiency and professionalism.
Opens, responds to, and closes trouble tickets. Communicates via phone and email with customers and teammates. Required Skills and Experience Characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Working knowledge of Office products, anti-virus, and Windows based systems and servers. Working knowledge of Ethernet based intranets'both
wired and wireless'with associated interfaces to the internet. Ability to multi-task and provide high levels of customer service in a fast paced environment. Competent and professional written and verbal communication skills.
Willingness to work a flexible schedule. Positive attitude toward both individual and team environments. Ability to read and follow documents such as operating and maintenance instructions, and procedure manuals. High School diploma or equivalent WORKING ENVIRONMENT The selected candidate will be working in a network operations center within a normal office environment as part of a NOC team. Job Location: Castle Rock Position Type: Full-Time Job Posted by Applicant Pro
dedication to security and compliance will be evident as you monitor and enhance systems within Office 365, Azure, Service Now, and more. Your server deployment and management skills will ensure the smooth operation of Windows Servers and Active Directory integration across various environments, while your commitment to knowledge sharing and proactive problem resolution will foster an efficient IT environment.
If you're a detail-oriented, tech-savvy professional who is passionate about safeguarding and enhancing digital systems, apply for the Systems Administrator role. Join our team and be part of a dynamic environment that thrives on excellence, continuous improvement, and innovation.
Your expertise and dedication will be pivotal in maintaining the integrity and security of our digital infrastructure. Apply now to be a part of a team that values efficiency and innovation.
Education and Experience Bachelor's degree in Computer Science , Information Systems or equivalent work experience Four or more years' experience in complex systems design, implementing and supporting systems software and infrastructure in a medium to large enterprise or transferrable experience Four or more years' experience with Microsoft Windows Server and virtualization technologies Two or more years' experience planning, configuring, and deploying to Azure Four or more years' in M365 planning,
deployment, and management Four or more years' of Active Directory and Azure AD management Two or more years' experience using and/or administering ITIL-based ticketing systems One or more years' experience migrating email and files between Microsoft M365 tenants One or more years' experience migrating on-premises systems to Saa S, Paa S or Iaa S solutions One or more years' experience with Microsoft Endpoint Manager for OS deployment, patching, and software deployment One or more years' experience managing collaboration and communication solutions such as Ring Central, Zoom, and Teams The salary range for this role is between $95,000 and $110,000.
Specific compensation will be based on the skills, experience, seniority, merit, location, education, training, and need for travel of the selected candidate.
First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
First Onsite (and its Companies) participates in E-Verify. We will provide the U. S. Social Security Administration (SSA) and, if necessary, the U. S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice. Third party resume submissions not accepted. Any resume submitted will be considered the property of First Onsite, and First Onsite will not be held liable to pay a placement fee. Subject to Federal, State and Local laws, regulations and/or ordinances, applicant must be able to pass Background Check and Pre-employment Drug Screen. Job Posted by Applicant Pro
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
