It professional | Athens, GA

Detailed Information

  • Location: Athens, GA

academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U. S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.

UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health

Sciences Campus in Athens. College/Unit/Department website: eits. uga. edu Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Monday – Friday, 8am- 5pm.

Advertised Salary: Up to 42,000; Commensurate with Experience Posting Date: 11/27/2023 Open until filled: Yes Proposed Starting Date: 01/02/2024 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, ethnicity,

age, genetic information, disability, gender identity, interactionual orientation or protected veteran status.

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (). Classification Title: IT Technical/Paraprofessional/Professional FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Position Summary: Builds and maintains computer lab images for lab and staff computers.

Ensures that the labs and client computers operate within established departmental policy and procedural guidelines. Develops and maintains EITS desktop standards and procedures. Provides client technical support on Windows and Apple hardware in addition to software products. Provides technical support on supported mobile devices. Contacts the appropriate technicians with outstanding issues in a timely manner. Determines and maintains computer resources by established procedures performed on an as-needed basis as well as on a day-to-day basis such as software updates.

Knowledge, Skills, Abilities and/or Competencies: Windows/Mac OS and applications, Server 2019, Active Directory, Ivanti, JAMF, or other desktop management software. Experience using remote support tools such as Bomgar, Apple Remote Desktop, Boot Camp, Faronics Deepfreeze, Web Design, Print Management, Project Management. Knowledge of A/V equipment, knowledge of virtualization, and knowledge of mobile devices. Physical Demands: Lift PC’s and printers. Driving as needed to perform job duties. Is driving a responsibility of this position? Yes Is this a Position of Trust?

Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e. g. public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Duties/Responsibilities: EITS Support Provides technical support to clients on Windows and Apple hardware/software. Provides technical support on supported mobile devices to EITS and external clients. Ensures that EITS staff computers operate within established UGA policy and procedural guidelines. Administration of the Ivanti Client Management Suite. Manages the Proteus Address Manager and performs TCP/IP basis troubleshooting. Assists in the deployment, management, and support of the WEPA print kiosks on the UGA Campus.

Percentage of time: 40 Duties/Responsibilities: User Support Accountable for ensuring proper Ivanti administration with standard EITS configurations for supported clients. Provides support efforts to clients requiring a complete redesign of their desktop architecture for authentication, backups, and printing services. Performs supplemental support by aiding in large projects or helping to meet deadlines in critical situations. Percentage of time: 40 Duties/Responsibilities: Standards Administration Helps develop and maintain UGA desktop standards and procedures. Helps identify processes that could be optimized and automated for increased efficiency.

Works with senior UGA personnel and non-UGA resource personnel to resolve outstanding issues in a timely manner. Determines and maintains computer resources by established UGA and industry procedures. Troubleshoots and reports issues to the appropriate technicians. Percentage of time: 15 Duties/Responsibilities: Meets with clients of the computer lab, partners of EITS, and other faculty and staff members for problem resolution as well as site improvements. Attends scheduled staff meetings for presentations, updates, problem resolution, and procedural discussions.

Meets with staff members from other departments for improving the functionality of the campus IT technology. Meets clientele for issues such as updates, training seminars, and problem resolution. Meets with other members of the department in specialized groups. Other duties as assigned. Percentage of time: 5 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: Tommy Jones Recruitment Contact Email: more details: jobs-search. org/it-professional_athens-c428344/it-professional-athens_i1971189299

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