Location: Dallas, TX
and detailed problem resolution through troubleshooting and other various requests in the Triumph Pay systems. The ideal candidate will have experience in client service and will actively demonstrate the commitment to client retention and teamwork. Essential Duties & Responsibilities: Answer and manage inbound inquiries from clients in a prompt and courteous manner while documenting relevant information clearly and concisely in the necessary Triumph Pay systems.
Ask appropriate questions and listen actively to identify areas for follow-up to better assist the client with their needs and resolve issues. Provide first-call resolution when troubleshooting inquires. Maintain an availability
percentage of 98% daily or higher. Communicate and partner with clients tactfully and empathetically to resolve issues. Offer support and solutions to clients in accordance with the department standards and policies.
Introduce carriers to the various options for payment including Quick Pay and Select Carrier options. Meet the performance goals established for the position in the areas of efficiency, accuracy, quantity, and quality. Each agent must have a 90% answer rate, with a minimum of 60 calls handled a day. Go above and beyond in providing excellent client service to exceed the expectations of both internal and external clients. Provide backup assistance to the ticketing system and
intercom chats as directed by leadership. Perform other duties as assigned.
Experience & Education: A college degree is preferred; will consider high school graduate or equivalent with a minimum of 3 years' experience in a fast-paced client service office environment. Knowledge of freight, transportation, and/or logistics industry is preferred. Accounts payable experience a plus. Experience using Mitel or a similar platform preferred. Bilingual (Spanish) a plus. Skills & Abilities Required: Professional client service and Microsoft Office skills to effectively process client requests. Ability to multi-task and stay focused at high levels of productivity.
Ability to provide excellent client service while meeting funding deadlines. Demonstrates commitment to problem solving and resolution. Must be able to multi-task in a high volume in an operation center. Ability to perform under deadline pressure. Ability to analyze issues independently. Excellent verbal and written communication skills. Ability to understand and follow written and verbal instructions and directions given by manager. Work Environment: The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i. e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required.
Regular, predictable attendance is required. #LI-CR1For more details: jobs-search. org/information-technology_dallas-c448655/client-service-agent-dallas_i1971797783
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
