Location: Irving, TX
and configuring applications, and/or performing support activities for Technology Services. The role is expected to develop relationships with business and technology users to learn the business processes the applications support. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team's service, as well as training technology and business users on how to engage to improve the user experience.
Job Description Key Accountabilities Coordinate daily operational activities and measure process quality and compliance. Employ statistical methods to analyze and configure applications to improve the customer experience, provide
practical solutions to problems, and add business value. Identify, evaluate, and implement automation and continuous improvement initiatives in support of ITIL-aligned processes.
Partner with business users, process owners, architecture and development teams to ensure effective application use. Successfully deliver cross-team initiatives related to the applications and processes supported by the team. Drive positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions. Design and create metrics for improved measurement and reporting. Create and update documentation. Understand and apply Vistra value drivers to
identify and deliver innovative value creation ideas. Train the TS and end user community to increase adoption and communication of TS processes.
Apply understanding of financial principles to team initiatives. Provide domain guidance to less experienced team members. Education, Experience, & Skill Requirements Experience gained through college degree programs and/or certification in Technology, Business or related field. 7-10 years professional experience in a technology or business field Professional certifications a plus (e. g. ITIL, CSM, AWS) Demonstrated ability to lead, track, and communicatestatus of multiple cross-team initiatives.
Provenability to identify, evaluate, andimplementopportunitiesfor automation andcontinuousimprovement of ITIL-aligned processes. Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges Exceptional organizational skills, communication skills, and attention to detail required Skilled at creating executive-level communications and presenting to and interacting with leaders Must be comfortable sharing ideas and finding innovative ways to resolve challenges Key Metrics Process compliance Agile delivery proficiency System availability for applications Ticket volumes and trending Stakeholder satisfaction Have hands-on experience planning, developing, and performing data extraction from various source systems and building data warehouses and data marts in relational databases while ensuring data integrity.
Participate in Data Services agile team; recommend and implement changes to mitigate risks and optimize performance. Apply subject matter expertise to acquire and understand data integration requirements and deliver enterprise services to support business objectives. 2 + years of experience with cloud-native data stores (e. g. S3, Redshift, Snowflake), automation, and orchestration tools.
Must have hands-on experience in warehouse tools like SAP BW on HANA, Enterprise HANA, Snowflake, Oracle DB, SQL Server, IBM DB2, Amazon redshift, MS Azure, etc. Must have hands-on experience in enterprise or cloud-based ETL tools like Informatica, SAP data Service, Talend, Azure Data Factory, Data Stage, SAS, etc. Good to have AWS or Azure cloud certification. Job Family Information Technology Company Vistra Corporate Services Company Locations Irving, Texas Texas We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.
If this describes you, then apply today! If you currently work for Vistra or its subsidiaries, please apply via the internal career site. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, interaction, interactionual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us atassistance@to make a request. For more details: jobs-search. org/sr-analyst_irving-c448645/sr-analyst-irving_i1971654595
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
