Location: Cary, NC
customer. We work with numerous teams and individuals via email, telephone, chat, and direct ticket submission. We support off hour's coverage for all customers, ensuring 24/7 seamless operations. Applicants must be flexible to work any 10-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidays.
This position is for a four-day, 40-hour workweek. We are seeking candidates who live in, or around, the Cary/Raleigh/Durham area in North Carolina. This position is required to be on-site. Responsibilities (include, but are not limited to): Inspect LAN/WAN infrastructure and fix minor or major problems/bugs Perform troubleshooting
to system failures and identify bottlenecks to ensure long term efficiency of network Evaluate network performance and find ways of improvement Test, configure, and maintain network hardware and peripheral devices Assist End-Users is identifying and resolving network related issues Organize and schedule upgrades and maintenance without deterring others from completing their own work Qualifications Required Skills: Outstanding diagnostic, problem-solving and analytical skills Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies Familiarity with the OSI and TCP/IP models and how the layers function and relate Understanding of the concepts and best practices of Network Security
Knowledge in SSH and accessing network hardware and configuration via CLI Hands-on experience with common software and hardware Good written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members.
Exceptional customer service skills Strong attention to detail Punctual Able to lift up to 50 lbs without assistance Education: Associate's Degree in Computer Networking/Engineering or related field, and 3+ years of IT experience in a Service Desk or Direct Support position. Clearance: Must be a U. S. Citizen with ability to obtain/maintain a Secret clearance.
Certifications: Comp Tia Security+ and a Cisco CCNA qualifications are required. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. For more details: jobs-search. org/manufacturing_cary-c442064/sr-network-technician-security-clearance-required-cary_i1971333878
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