Location: Duluth, GA
Company: Vensure Employer Solutions
and process over $135B in annual payroll. As a " One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting .
Position Summary The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption
rates of products and services and increase client retention rates. Essential Duties and Responsibilities Include Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients Run point on following client retention processes to retain at risk relationships Work with internal teams, client, and agent to achieve a high rate of client retention User set-up and training of our client facing web-based payroll and custom reporting software Work proactively to facilitate solutions as challenges present themselves Maintain open communication regarding clients with the necessary internal teams Assist in the tracking
and completion of team projects and initiatives Review weekly reports to assist with client retention efforts Review monthly reports to analyze trends Track client repricing requests to ensure timely responses Analyze data and review procedures and policies to determine answers to clients' questions File and maintain client records Coordinate the resolution of client issues Perform administrative support tasks, as needed, by the Client Relations team Process and prepare memos, correspondence, or other documents Schedule appointments and maintain and update appointment calendars Act as support for their respective region when team members are traveling Oversees the operational structural needs of the client to ensure data integrity Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments Escalate and resolve areas of concern, as raised by clients or internal departments Monitor company performance against service level agreements and flag potential issues Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives Assist with the execution of the service plans by evaluating progress of activities and service requests Collaborate with internal departments to ensure seamless delivery of services to clients.
Gather and distribute voice of customer feedback to appropriate internal departments Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements Successfully manage client expectations in a fast-paced environment Introduce and drive adoption of new products and services to client Assist in announcing to clients, changes in compliance using various communication formats Act as part of a team to continually develop and create improved processes and procedures Performing annual deliverables client reviews Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.
Knowledge, Skills, and Abilities Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals Practice excellent communication (verbal and written) skills Strong organizational skills: Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills Able to juggle return calls and emails quickly and efficiently Detail oriented Be self-motivated, but able to also work alongside a team Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types Must be driven, hard-working and personable Critical thinking skills and a high level of emotional intelligence required General working knowledge of Microsoft Office if preferred.
Education & Experience High School graduate or equivalent required 4-year college degree or equivalent work experience preferred 2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus
HR & Recruiting Jobs involve roles dedicated to managing an organization's human resources and talent acquisition processes. The primary focus is finding, attracting, and hiring talent, while also maintaining employee relations, performance management, benefits administration, and compliance with labor laws. Key attributes for these jobs include excellent interpersonal skills, strong communication abilities, the knack for negotiation, and a strategic mindset. HR professionals ensure a positive work environment and cultivate a culture that aligns with the company's goals and values.
HR & Recruiting Jobs involve roles dedicated to managing an organization's human resources and talent acquisition processes. The primary focus is finding, attracting, and hiring talent, while also maintaining employee relations, performance management, benefits administration, and compliance with labor laws. Key attributes for these jobs include excellent interpersonal skills, strong communication abilities, the knack for negotiation, and a strategic mindset. HR professionals ensure a positive work environment and cultivate a culture that aligns with the company's goals and values.
and process over $135B in annual payroll. As a " One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting .
Position Summary Under limited supervision, with independent judgment and decision-making the Human Resources Specialist is responsible for working closely with employees and managers on Human Resource (HR) related matters. Proactively consult and regularly follow-up with managers to develop, implement and monitor HR related deliverables. Identify legal requirements affecting HR functions and ensure policies,
procedures and actions are in compliance. Mentors team members and assists with career development. Essential Duties and Responsibilities Partner with management at all levels to improve work relationships, build morale and increase productivity and retention.
Identify legal and regulatory compliance concerns related to employee relations and partner with managers to conduct employee coaching, counseling, reduction in force decisions, termination analysis Manage and resolve complex employee relations issues and conduct effective, thorough, and objective investigations Escalate complex issues and follow through to resolution, ensuring appropriate communication to all involved parties.
Respond to employee inquiries and provide guidance to employees on HR policies, procedures, laws, and standards in a timely and professional manner.
Monitor and respond to HR inbox within the required response time. Process new hire paperwork, transfers/promotions and terminations and update PRISM accordingly. Process and review background checks in accordance with company standards. Prepare job descriptions and department career paths. Performing job evaluations and job analyses. Conduct and analyze compensation surveys. Process performance reviews, salary increases and disciplinary actions in a timely manner and within approval authorization. Process leaves of absence in accordance with company policy and in compliance with FMLA, ADA and applicable federal, state and local laws.
Assist with developing, implementing, supporting, and reviewing HR department initiatives, policies, procedures, and systems. Properly and timely document all employee related interactions. Conduct exit interviews. Review positions to determine FLSA compliance and conduct FLSA audits. May assist with processing UI and Workers Comp claims. Mentor Employee Experience team members and assists with career development. Attend webinars, seminars and other trainings to stay up to date on laws and best practices.
Projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required. Understanding of multi-state employment laws preferred. Working knowledge of multiple human resource disciplines, including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits. Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures Adheres to KPIs and SOPs according to guidelines established Ability to apply change management initiatives to assist in business transformation.
Must use logic and reasoning to make immediate decisions under pressure or tight deadlines. Ability to make proper judgment calls when presented by a situation/problem. Strong sense of business ethics including the ability to handle confidential information appropriately. Able to effectively manage multiple projects and attend to daily HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law. Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills. Ability to research and analyze various types of data. Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment. Ability to deal with frequent interruptions, changes, delays or unexpected events.
Strong organizational, analytical, and problem-solving skills. Demonstrated ability to learn quickly. Ability to collaborate with others. Demonstrated ability to consult effectively with all levels of management with multiple conflicting priorities. Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities Education & Experience BA degree in Human Resources, Business Administration or a related field or equivalent work experience is required. Minimum of five years of related Human Resources experience required.
Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required. PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred. Consulting experience and/or PEO experience preferred. Proficiency with Microsoft Office software (Outlook, Excel, Word, Power Point) and demonstrated ability to learn other applications as needed. PRISM experience preferred.
extensive experience with systems and data. This includes experience compiling reports in an easy-to-understand format for use in meetings, presentations, and general decision making. This role will involve the use of data from several different systems but will require heavy use of Power BI and Visual Studio.
Dennis Group is also in the process of migrating to a new ERP platform, specifically, a transition from Viewpoint to Deltek Vanatagepoint, that will require extensive help with the technical preparation of the migration and the maintenance of the system, so candidates who have experience with transitions of this sort will be preferred. Our ideal candidate would be someone that can
support end-users on the technical aspects of various accounting and reporting systems. As your knowledge of our platforms and internal procedures grows, you will have the opportunity to work directly on these systems and assist with user adoption and training.
Responsibilities Reporting Gather data and run financial and other reports for various departments Create and maintain connections between ERP system and various reporting software Create custom reports and modify report templates Generate comprehensive and easy-to-understand visualizations of data for presentations Troubleshoot discrepancies in data between reports Data Systems Assist with ongoing ERP software transition Conduct
and participate in feature tests and trial runs Troubleshoot errors and, when necessary, work with software vendors to get them resolved Create data views and write stored procedures for our SQL server Add fields, features, and functionality to accounting systems Provide end user technical support on multiple systems About You BA/BS/BSIT or related 4-year degree or equivalent certifications Experience with relational databases 0-3 years of experience / schooling / internship experience with report generation software, such as: Visual Studio Power BI Crystal Reports SSRS (SQL Server Reporting Services) SQL Server Management Studio Competence with Microsoft Office products, particularly Excel Knowledge of accounting software systems, particularly Viewpoint and/or Deltek Vantagepoint Experience with querying and/or managing SQL servers Experience training software end users Physical Requirements Prolonged periods sitting at a desk and working on a computer.
Must be able to lift-up to 15 pounds at times. About Us We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we’ve focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store.
Simply put, food isn’t one thing we do, it’s all we do. Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, vision, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans. Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, disability, or genetics.
