Resident Relations Coordinator | Concord, NC

Detailed Information

  • Location: Concord, NC

  • Company: Stoneriver Property Management

provides career advancement opportunities, ongoing corporate training programs, and competitive compensation, benefits, and incentive programs. If you’re looking for a career with a family-oriented company, look no further than Stone River! Position: Resident Relations Coordinator (Temporary Full-time position through September 2024 with possible extension) This position is charged with working with general contractors to ensure a well-managed community rehab project.

Emphasis on the positive response to the concerns and needs of the residents impacted as well as addressing ownership’s goals and objectives. Customer service skills are required, along with the responsibility of maintaining

positive relationships with vendors, and all other teams involved in the project. Responsibilities include: Coordinates pre-walks, start dates, scheduling conflicts, sign-off walks, change orders, and completion dates with contractors, management, and residents.

Ensure proper key handling control procedures are followed. Provides residents with the required notices as well as the appropriate documentation into the resident files. Host and attend weekly renovation call with vendors, management, and construction. Any additional calls will need to be communicated and scheduled with all parties through the Renovation Coordinator. Coordinates the pre-walk, punch-walk, and sign-off walk of

each unit with management to ensure the readiness of each unit before returning the unit to operations.

Provides training to management on the renovation process along with any software training that is used to communicate with contractors and management. Communicate with management and contractors to submit any needed change orders. Report and record any resident complaints regarding management, contractors, or delays. Provides daily updates to management on each unit's progress and completion dates, including delays or conflicts. Monitors and communicates schedule updates and changes provided by the contractors to management as needed. Manage the inventory for each unit and coordinate the placement of materials, supplies, fixtures, and appliances in a secured area.

Communicate with contractors and vendors to stay up to date on the status of deliveries and inform management when items are on backorder and will affect future move-in dates. Other duties as assigned by management. Requirements: Effective communication skills, both verbal and in writing. Strong attention to detail with a proven ability to identify and resolve problems in a timely manner. Excellent time management and proven ability to meet deadlines. Proficient in MS Word, Excel, and Outlook.

Occasional need to drive and utilize personal transportation. Must have and maintain a valid Driver's License. Must maintain positive and productive relationships with vendors, contractors, and management.

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