Location: Atlanta, GA
Company: Palladin Consulting
candidate. Does data motivate you? Identifying key insights? Mapping out a winning business strategy? We are looking for a high performing Salesforce Business Analyst. This role is a project based, business improvement role. Do you dream in improved processes and efficiencies?
Here’s your chance to elicit, document and analyze requirements around business challenges – and produce data-driven solutions! The Salesforce Business Analyst is the interpreter between IT and business stakeholders to ensure the best results are achieved. Responsibilities Communicate. When you think about communication, you think about speaking and presenting, but listening is just as important. A BA creates an
environment for open conversations, and clearly communicates information back out to the appropriate teams. Elicit. The BA asks lots of questions, with the purpose of understanding project goals and getting clarification on what stakeholders want to accomplish.
They interview stakeholders, research information or processes related to the project, and observe teams as they work. This sets the foundation for the project. Document requirements. Documenting requirements involves recording what was learned. This should be clear and concise, so the information can be easily understood by stakeholders and anyone else involved. The BA must be thoughtful about how they choose to document requirements
so they can easily share between teams. Analyze Information.
Next, the BA reviews requirements and gets a sense of how to accomplish their team’s business goals. They dive into more detail and use data insights to identify what the business needs to do to achieve the desired outcome. Facilitate solutions. Based on analysis, the BA then identifies options for solving business challenges. Then they choose the best option and move forward with the best solution. Implement solutions. Once the BA comes up with a great business solution, they need to make sure it’s running smoothly and as expected. Are stakeholders seeing benefits? Is anything else needed to support the implementation?
Essentially, the BA is a project manager at this point. It’s their job to make sure they reach the end goal, that it’s working well, and stakeholders are happy. The BA keeps the end solution in mind and makes adjustments if anything goes off course. Test. Remember to test after the implementation! At this time the BA builds training material to support the implemented solution, and records feedback to start eliciting requirements for the next iteration of the project, if needed. Relevant Industry & Functional Experience Telecommunications or high-tech (software development, software product companies) industry experience highly preferred.
Client-side experience as a Salesforce user, champion, administrator, etc. Prior consulting experience highly preferred. Requirements and Skills BSc degree in Sales, Business Administration, or relevant field with 5+ years of related experience. Required Salesforce Certifications ADM201 (Salesforce Certified Administrator), Sales or Service Cloud Consultant, Salesforce Certified Business Analyst (ok to achieve this within 30 days of hire) Excellent analytical and problem-solving skills. Hands on experience with CRM software and Account management systems, specifically Salesforce.
Ability to develop and maintain effective working relationships with others and display strong communication skills with colleagues and client stakeholders. Self-motivated with the ability to manage time and resources effectively, meet deadlines and execute strategic objectives. Adheres to Palladin’s project methodology, while contributing to continuous process improvement. Leverages and adds to Palladin’s library of Best Practice and Success toolkits. Act with a high level of integrity, professionalism, and collaboration. Maintain a positive attitude and be eager to be successful.
This is a remote position with location preference of metro-Atlanta, GA or East/Central time zone. Compensation & Benefits Position is full-time, salaried with a strong variable compensation plan. Salary is commensurate with experience. 100% Company paid Employee coverage for Medical, Dental, Vision insurance 30% Company paid Dependent coverage for Medical, Dental, Vision insurance Employer paid Life and Short-Term Disability for the Employee 401k with company match Three (3) weeks of flexible, paid time off One (1) week of sick leave Ten (10) company-paid holidays Company shutdown during the last week of the year (subject to business conditions) And, more!
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