Customer Solutions Professional - Payment Success | Dallas, TX

Detailed Information

  • Location: Dallas, TX

  • Company: Real Time Resolutions

be responsible for meeting quality requirements, handling general customer inquiries, and assisting teammates as needed. Essential Functions Contact customers to secure payment arrangements on pre charge off accounts Work to meet/beat team and individual cure goals Meet/exceed quality expectations Effectively handle high volume of outbound and inbound calls Analyze credit profile, loan history, customer financial situation and available assets Comply with federal, state and local laws and regulations Responsible for thorough and accurate documentation in company’s client management systems Qualifications and Skills High school diploma combined with work experience or college degree Strong negotiation

and persuasive selling skills required Goal driven and results oriented Self-motivated with strong attention to details Ability to multi-task and perform quality work in a fast-paced environment Articulate and professional in all communications Basic computer skills required Bilingual (English and Spanish) skills a plus Proven as a top performer in a professional work environment a plus

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