Location: Chico, CA
Company: Pajouh Automotive Center
have the ability to follow processes and excel in customer service and sales roles. The primary objective of this position is to assist with marketing and communicating to our client database to drive more sales. This job requires the ability to be committed to work on site 40 hours a week with a set schedule but be flexible when needed.
Must Have Qualifications : · 1 Year Customer service experience and/or staff management experience· Computer software & Internet navigation skills· Typing, spelling, & written communication skills· Phone communication and etiquette· Multi Tasker· Process & goal oriented· Self motivated Our company is growing and opening brand new facilities in Northern
California and the Business Development Center is managed by our company headquarters. Because of that, we always have opportunities for learning different parts of the business, taking on expanding roles, and career advancement.
Duties & Responsibilities: Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade in details; customer’s goals “Mines” the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages Researches and develops lists of potential clients. Identifies and qualifies
business opportunities Follows up on sales leads and makes cold calls to potential clients.
Schedules appointment with customer to visit the dealership to meet with a salesperson who will then conduct the steps of the sale. Consults regularly with the Internet Director. Follows an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Follows a prospect development system and sends follow up emails and makes follow up calls to those potential customers. Follows established prospecting steps and procedures. Remains knowledgeable of new products, features, accessories, processes, etc. Attends sales meetings and training sessions as scheduled.
Meets, or exceeds, written forecast and projection numbers. Other duties as assigned.
HR & Recruiting Jobs encompass a range of roles focused on attracting, hiring, and retaining employees within an organization. These positions include recruiters who identify and approach potential candidates, HR generalists managing employee relations and benefits, and specialists in areas like training, compensation, and compliance. A distinctive characteristic of HR jobs is their emphasis on people skills, communication, and a solid understanding of employment law and organizational policies. Whether it's shaping corporate culture or ensuring a diverse and inclusive workplace, HR professionals play a pivotal role in the success and health of a business.
HR & Recruiting Jobs refer to positions within the Human Resources and Recruitment field. These roles center around managing the most valuable asset of any organization: its people. Key features of jobs in this sector include talent acquisition and placement, employee relations, performance management, training and development, benefits administration, and compliance with labor laws. Professionals in this area are critical for fostering a positive work environment, ensuring the right fit for roles, and cultivating organizational culture. Their strategic involvement impacts employee retention and contributes to overall business success.
air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting 25 lbs to 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up
system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well
with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required. Job-Specific Expectations Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job. Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements. Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job. Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date. Inform service personnel when back ordered or special order parts are received. Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service. Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios. Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction. Keep customer mailing lists up to date. Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase. Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases. In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor. Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management. Periodically carry out physical inventory of merchandise.
instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements. spend time indoors in air-conditioned areas. Sitting infrequentlyon a regular basis Standing for prolonged periods Walking for prolonged periods Bending, twisting and/or stooping for prolonged periods Kneeling and/or Squatting for prolonged periods Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement infrequentlyon
a regular basis Grasping/grabbing with hands for prolonged periods Pushing and Pulling prolonged periods Expectations General Expectations Must be ableo to follow instructions and communicated effectively both orally and in writing.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Work evening, weekend
and holiday work hours as required. Wash cars on lot 3 times a week (Monday, Wednesday, Friday)May occasionally check in new cars delivered to lot.
Interact well with others and be a positive influence on employee morale. Abide by the company's non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Parks vehicles in accordance with policy and under direction of Sales/Marketing to ensure that the lot is attractive to potential buyers. Assist Sales and Service Staff in moving vehicles to ensure efficient dealership operations. Responsible for adding and maintaining key tags and window stickers on all lot vehicles Drives vehicles to other dealerships for 'dealer swaps' or to other vendors as requested.
May pick-up or deliever customers as requested using dealership vehicles. Vacuum interior of vehicles including carpets, floor mats, and seats. Shampoo upholstry as needed. Wash and dry exterior. Remove environmental build up with auto magic clay. Inspect paint for scratches, dents, and other imperfections. Complete buff and wax as needed.
